Strategic IT Training Leader

Talentify; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Milestone Technologies seeks a Technical Trainer to design, deliver, and evaluate client IT training programs. You will drive metrics and collaborate with leadership to improve workflows and customer experience.

The role requires experience in IT training, people leadership, and strategic thinking within a technical environment. You will partner with HR and operations to ensure quality and compliance.

Qualifications

• 4+ years IT training and development experience.
• Leadership and people management.
• Experience in a technical environment.
• Familiarity with IT service operations and metrics.

Responsibilities

• Plan, develop, and evaluate client training programs.
• Define key operational metrics, develop reporting infrastructure and cadence, set targets and continuously improve Present operational metrics weekly to IT Leadership.
• Maintain and report on budget status, in addition to other financial measures defined for the customer engagement. Collaborate with Milestone Technologies Human Resources on all personnel issues or questions.
• Maintain documentation and process specific to the customer engagement.
• Develop a strategic perspective of the service based on multiple levels of detailed operations information.
• Foster and maintain an effective, positive team-based environment by coaching and communicating the corporate vision/values and setting and managing performance expectations.
• Supervise staff and oversee work organized by team leaders.
• Maintain agreed upon service level agreements.
• Provide Milestone Technologies and the client with any updated program changes.
• Ensure that all documentation is up-to-date and that all program participants are fully trained on processes and procedures.
• Review change order requests and lead all.
• Quarterly business reviews with the client.
• Provide counseling of staff. Ensure that performance evaluations of all staff are completed according to the Personnel Manual.
• Determine the need for travel and training of all employees.
• Manage the merit performance process.
• Ensure staff training takes place and compliance can be reported.

Skills

IT training

Leadership

Relationship management

Analytical thinking

Negotiations

Process improvement

Communication

Business acumen

Education

Bachelor's degree in Business/Communications/IT or related field

Job description

Milestone Technologies seeks a Technical Trainer to design, deliver, and evaluate client IT training programs. You will drive metrics and collaborate with leadership to improve workflows and customer experience.

The role requires experience in IT training, people leadership, and strategic thinking within a technical environment. You will partner with HR and operations to ensure quality and compliance.