Global IT Training & Service Operations Leader

Milestone Technologies, Inc.; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Milestone Technologies, Inc. is seeking a Technical Trainer to design, deliver, and manage client training programs. You will define KPIs, build reporting pipelines, and drive improvements across service operations.

A strong emphasis on leadership and stakeholder management will be essential to support rapid growth and client strategy. The role requires a blend of training expertise, analytical thinking, and excellent communication skills to ensure enterprise-wide adoption of best practices and

Qualifications

• 4+ years IT training and development experience.
• Experience in a technical environment.
• Knowledge of SLA achievement and measurement.
• Ability to drive tool and process improvements.
• Leadership and project management experience.
• Ability to establish relationships with Business Teams.
• Familiarity with metrics used in the IT industry.
• Experience leading programs within an IT Operations environment.
• Bachelor's degree in Business, Communications, IT or related field of study.

Responsibilities

• Plan, develop, and evaluate client training programs.
• Define operational metrics, develop reporting infrastructure, cadence; present weekly metrics to IT Leadership.
• Maintain and report on budget status and other financial measures for the engagement; collaborate with HR on personnel issues.
• Maintain documentation and processes for the engagement.
• Develop a strategic service perspective from detailed operations information.
• Coach and communicate the corporate vision/values; manage performance expectations.
• supervise staff and oversee work organized by team leaders.
• Maintain agreed upon service level agreements.
• Provide updated program changes to Milestone Technologies and the client.
• Ensure documentation is up-to-date and participants are trained on processes and procedures.
• Review change order requests and lead all.
• Quarterly business reviews with the client.
• Counsel staff; ensure performance evaluations are completed.

Skills

IT training

Leadership

Relationship mgmt

Project mgmt

Analytical thinking

Communication

Education

Bachelor's degree

Job description

Milestone Technologies, Inc. is seeking a Technical Trainer to design, deliver, and manage client training programs. You will define KPIs, build reporting pipelines, and drive improvements across service operations.

A strong emphasis on leadership and stakeholder management will be essential to support rapid growth and client strategy. The role requires a blend of training expertise, analytical thinking, and excellent communication skills to ensure enterprise-wide adoption of best practices and