Strategic IT Service Designer – Networking & Data Center

Computacenter (UK) Ltd; Atlanta (GA); On-site; USD 160,000 - 180,000; Full time

Job summary

Computacenter (UK) Ltd. seeks a Service Designer to translate customer needs and business goals into delivery-ready service designs for complex IT infrastructure and transformation programs across workplace, networking, data center, and emerging technologies.

This role owns the creation of the Service Design Package (SDP), defining how services will be executed across consulting, deployment, integration, and program management, ensuring feasible, scalable, and commercially sound solutions

Qualifications

• Bachelor’s degree or equivalent experience in Information Technology, Engineering, or related field.
• 5-10 years of experience in IT services delivery, service design, solution architecture, or program delivery roles.
• Prior experience working in a systems integrator, IT services provider, or enterprise IT organization.
• Proven experience supporting or building service delivery models for complex, multi-site or multi-workstream engagements.
• Hands-on experience developing WBS, staffing models, delivery plans, or service documentation.
• Exposure to pre-sales, RFP, or bid response processes for services-led opportunities.
• Experience working across multiple technology domains such as workplace, networking, and data center.
• Legally eligible to work in the United States.
• Strong cross-functional collaboration skills across Sales, Delivery and PMO.
• Ability to operate effectively in high-velocity, ambiguous pre-sales environments.
• Strong documentation and presentation skills across WBS, SOW inputs, process flows, and service artifacts.
• Proficiency in Excel (modeling), Visio/Lucid (workflows), PowerPoint (presentations), and Word (documentation).

Responsibilities

• Translate customer requirements and engagement scope into delivery-ready service designs
• Develop Work Breakdown Structures (WBS), task hierarchies, and delivery sequencing
• Build staffing models, resource plans, and project timelines
• Own and produce the Service Design Package (SDP) including delivery approach, scope, and SOW inputs
• Define and document assumptions, constraints, dependencies, and customer responsibilities
• Develop effort-based cost inputs aligned to scope and delivery model
• Identify cost drivers, risks to margin, and optimization opportunities
• Support pricing discussions through clear scope definition, assumptions, and trade-offs
• Partner with Services Sales, Delivery, PMO, and Commercial Finance to validate feasibility and alignment
• Engage subject matter experts to validate design assumptions and delivery approach
• Identify and document delivery risks, dependencies, and mitigation plans
• Support deal governance, approvals, and compliance processes
• Ensure structured handoff from pre-sales to delivery teams
• Contribute to standardization, templates, and scalable service design frameworks
• Embrace and support Computacenter’s mission and core values.

Education

Bachelor's degree or equivalent

Tools

Excel

Visio/Lucid

PowerPoint

Word

Job description

Computacenter (UK) Ltd. seeks a Service Designer to translate customer needs and business goals into delivery-ready service designs for complex IT infrastructure and transformation programs across workplace, networking, data center, and emerging technologies.

This role owns the creation of the Service Design Package (SDP), defining how services will be executed across consulting, deployment, integration, and program management, ensuring feasible, scalable, and commercially sound solutions