Strategic IT Service Delivery Director

Capgemini; Miami (FL); On-site; USD 113,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Life and disability insurance

Employee assistance programs

Job summary

Capgemini in the United States is seeking a senior IT infrastructure services leader who will act as the primary senior interface between client leadership and delivery teams. The role focuses on end-to-end service delivery, SLA adherence, and investor-like accountability for revenue, margin, and cost optimization.

The incumbent will serve as the executive escalation point for delivery issues, partner with senior client and Capgemini leadership, and lead governance, reporting, and performance

Responsibilities

• Serve as the primary senior interface between client leadership and service delivery teams for IT infrastructure services.
• Drive end-to-end service delivery, ensuring SLA adherence, service excellence, and contractual compliance.
• Own account financials, including revenue, margin, billing, forecasting, and cost optimization.
• Act as the executive escalation point for delivery issues, risks, and client concerns, ensuring timely resolution.
• Partner with Client Partner and Delivery leadership to strengthen client relationships and drive account growth.
• Lead service governance, reporting, and performance reviews, ensuring accuracy and actionable insights.
• Oversee continuous service improvement initiatives, ensuring alignment with ITIL and client expectations.
• Manage demand planning and delivery capacity, aligning resources with evolving client needs.
• Identify and drive organic growth opportunities, supporting proposals, renewals, and expanded services.
• Build strong stakeholder relationships and establish trusted advisor status with client executives, supporting long-term account success.

Job description

Capgemini in the United States is seeking a senior IT infrastructure services leader who will act as the primary senior interface between client leadership and delivery teams. The role focuses on end-to-end service delivery, SLA adherence, and investor-like accountability for revenue, margin, and cost optimization.

The incumbent will serve as the executive escalation point for delivery issues, partner with senior client and Capgemini leadership, and lead governance, reporting, and performance