Strategic IT Infrastructure Service Lead

Florida Blue; Jacksonville (FL); Hybrid; USD 100,000 - 163,000; Full time

Job summary

Florida Blue in Jacksonville, FL, seeks a Sr IT Infrastructure Service Delivery Manager to lead SLA governance for enterprise and subsidiary environments. You will mentor junior staff, coordinate roadmap delivery, manage vendor relations, and drive cost-control while ensuring uptime and regulatory compliance.

The role requires 6+ years in IT service delivery, a related bachelor's degree, ITIL expertise, and strong stakeholder communication.

Qualifications

• 6+ years related IT service delivery management experience in a large environment.
• Bachelor's degree in Computer Science or Information Technology or related field.
• Strong understanding of IT service management best practices and ITIL framework.
• Proven experience managing SLAs, infrastructure compliance, and vendor relationships.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Coordinate and manage enterprise and subsidiary SLAs to ensure high-quality infrastructure support.
• Oversee issue resolution, escalation, and problem solving to minimize service disruption.
• Oversee hardware lifecycle, regulatory compliance, and contract negotiations for deliverables.
• Lead changes to minimize downtime and support business continuity.
• Support vendor relationships and procurement processes for compliant outcomes.
• Assist management with budgets and cost control for managed services.

Skills

SLA management

Vendor management

Stakeholder management

MS Excel

MS Project

ITIL

Problem solving

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Ansible

Unix/Linux

Job description

Florida Blue in Jacksonville, FL, seeks a Sr IT Infrastructure Service Delivery Manager to lead SLA governance for enterprise and subsidiary environments. You will mentor junior staff, coordinate roadmap delivery, manage vendor relations, and drive cost-control while ensuring uptime and regulatory compliance.

The role requires 6+ years in IT service delivery, a related bachelor's degree, ITIL expertise, and strong stakeholder communication.