Strategic IT Division Lead — Apps, Data & Cloud Migration

City of Portland, Maine; Portland (ME); On-site; USD 99,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Sick, vacation & personal leave

Retirement plans

Recreation facilities access

Fitness reimbursement

Professional development discounts

Job summary

City of Portland, Maine is seeking an IT Division Manager to lead two teams—Business Applications and Advancing Services—and advance the security, usability, and effectiveness of the City's enterprise systems. You will shape data initiatives, oversee major upgrades, and guide on-premises-to-SaaS migration planning.

The ideal candidate brings deep enterprise IT experience, governance expertise, and a collaborative, public-service mindset to drive innovation while ensuring stability and compliance.

Qualifications

• 5+ years of IT applications, systems, or services management experience, including at least 3 years in a supervisory role.
• Solid understanding of data architecture and data management principles, application lifecycle management, and IT project delivery.
• Excellent communication and stakeholder management skills.
• Experience with enterprise applications and cross-departmental service delivery.
• Proficiency in project and vendor management, service management, and team development.
• High comfort with analytics tools, budgeting, and cloud-based productivity suites (Google Workspace or MS Office).
• Ability to navigate both strategic planning and day-to-day operations effectively.

Responsibilities

• Lead data systems development in partnership with IT leadership.
• Lead the evaluation of enterprise software to inform major upgrade and SaaS migration decisions.
• Supervises approximately 10 staff within the Advancing Services and Business Applications teams.
• Oversee the planning and execution of resulting application upgrades and replacements, ensuring minimal disruption and strong stakeholder engagement.
• Support department-wide digital service improvements and business process optimization.
• Maintain and evolve IT service management practices aligned with ITIL.
• Collaborate with IT leadership to guide enterprise IT strategy and innovation.
• Manage divisional budgets, software contracts, and vendor relationships.
• Develop team capabilities through coaching, training, and performance feedback.
• Promote systems and practices that are secure, resilient, and user-centered.
• Foster a culture of continuous improvement, inclusion, and collaboration.

Skills

Data architecture

IT governance

Enterprise systems

Stakeholder management

Project & vendor management

People leadership

Cloud tools / productivity suites

ITIL alignment

Tools

ERP familiarity

HRIS familiarity

SaaS migration experience

Job description

City of Portland, Maine is seeking an IT Division Manager to lead two teams—Business Applications and Advancing Services—and advance the security, usability, and effectiveness of the City's enterprise systems. You will shape data initiatives, oversee major upgrades, and guide on-premises-to-SaaS migration planning.

The ideal candidate brings deep enterprise IT experience, governance expertise, and a collaborative, public-service mindset to drive innovation while ensuring stability and compliance.