Strategic IT Asset Management Process Lead

Bank of America; Jersey City (NJ); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America seeks an IT Asset Management (ITAM) Process Manager to lead the governance of hardware, software, cloud, and emerging assets across the lifecycle. You will drive process maturity, risk control alignment, and audit readiness while coordinating with technology, risk, and compliance teams.

You will champion continuous improvement, define metrics, and guide teams to deliver compliant, efficient asset management practices in a large financial institution.

Qualifications

• Must have IT Asset Management, SACM, CMDB or related governance experience.
• Experience supporting regulatory, compliance and audit activities.
• Strong analytical, reporting and stakeholder management skills.

Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives.
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills.
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met.
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization.
• Contributes to the technology strategy for their technical domain.
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers.
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders.
• Process Policy Management – Serve as delegate to the ITAM Process Owner; maintain process documentation, process maps, procedures, and process inventories.
• Risk, Control Compliance Management – Identify, document, and maintain risks, controls, metrics, remediation plans, audit responses, and regulatory obligations.
• Process Performance Metrics – Monitor KPIs, dashboards, process health, control effectiveness, and reporting.
• Process Change Management Evolution – Assess impacts of planned changes, review change requests, and ensure changes are governed and documented.
• Stakeholder Audit Engagement – Coordinate with technology, risk, compliance, audit, and governance partners.
• Continuous Improvement – Lead automation, simplification, operational excellence, and process maturity initiatives.

Skills

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Other

Education

ITIL Foundation Certification

Tools

ServiceNow CMDB

Job description

Bank of America seeks an IT Asset Management (ITAM) Process Manager to lead the governance of hardware, software, cloud, and emerging assets across the lifecycle. You will drive process maturity, risk control alignment, and audit readiness while coordinating with technology, risk, and compliance teams.

You will champion continuous improvement, define metrics, and guide teams to deliver compliant, efficient asset management practices in a large financial institution.