Strategic IT Account Manager – DoD DISA J6

CACI International; Arlington (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

CACI International Inc. is seeking a Customer Account Manager (CAM) in the National Capital Region (NCR), based in Arlington, VA. The role serves as the primary liaison for IT requirements and ensures service excellence for government customers.

The CAM will maintain high-priority IT requirements, coordinate with IMOs and DISA, analyze needs, and recommend optimized solutions while documenting issues and progress. Travel is up to 10%.

Qualifications

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or related technical field with seven years of related work experience.
• Minimum DoD Secret Clearance to start.
• Basic Information Technology understanding.
• Excellent communication skills, both oral and written.
• Strong organizational skills.
• Excellent customer service skills: product knowledge, communication, listening, problem-solving, professionalism, task management.
• Must have good work ethics and show diligence in work performed.
• Must take initiative and ownership of customer requirements and tasks.
• Proficient in the use of Microsoft Office and web-based interfaces.
• Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support.
• Experience in supporting large organizations (10000+ users).
• Experience in analysis, design, implementation and support of large, complex systems.
• Experience with MS Project, MS Visio, SharePoint, and Remedy.
• Experience supporting large Federal Government agencies, especially DoD and the Army.

Responsibilities

• Interacts with customers regularly to increase satisfaction and respect.
• Analyzes customer IT requirements for IT support and recommends solutions optimizing engineering, management and cost.
• Takes ownership and manages requirements from creation to completion.
• Coordinates with the customer's service provider to satisfy IT requirements.
• Supports diagnosis, resolution, and documentation of IT problems and trouble reports.
• Coordinates test and evaluation of hardware and software for implementations.
• Utilizes DISA J6 policies, procedures, and tools to manage IT requirements.
• Reports to management on IT requirements and escalates high-priority needs.

Skills

Communication skills

DOD Secret Clearance

Organizational skills

Customer service skills

Initiative & ownership

Microsoft Office proficiency

IT systems knowledge

Experience with large organizations

Problem solving

Multi-tasking

Education

Bachelor’s Degree or equivalent in CS/IS/Engineering/Business

Tools

MS Project

MS Visio

SharePoint

Remedy

Job description

CACI International Inc. is seeking a Customer Account Manager (CAM) in the National Capital Region (NCR), based in Arlington, VA. The role serves as the primary liaison for IT requirements and ensures service excellence for government customers.

The CAM will maintain high-priority IT requirements, coordinate with IMOs and DISA, analyze needs, and recommend optimized solutions while documenting issues and progress. Travel is up to 10%.