Strategic Institutional Account Lead

Golden Limousine International; Milan (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Golden Limousine International is seeking an Account Manager to own a major institutional client relationship in Southeast Michigan. You will be the face of the company to client stakeholders, focused on health, depth, and growth of the relationship while coordinating with leadership on broader account strategy.

Day-to-day reservations and operations are handled by specialized teams; this role concentrates on strategic opportunities, contract terms, and long-term retention, with some travel as

Qualifications

• Minimum of 4 years in hospitality, travel, institutional sales, account management, or related client-facing field.
• Demonstrated ability to build and grow relationships with senior-level and multi-stakeholder clients.
• Strong written and verbal communication skills; comfortable interfacing with senior-level contacts.
• Proficiency with CRM software; quick to learn new systems.

Responsibilities

• Serve as the primary point of contact for the institutional account, ensuring high-touch service and client satisfaction.
• Map the client’s organizational structure to uncover additional decision-makers and buying centers.
• Identify opportunities to expand service usage within the account, including upselling and cross-selling.
• Provide regular reporting and insight to leadership on account health and growth opportunities.

Skills

Relationship management

Account management

Customer service

Communication

CRM proficiency

Tools

CRM software

Job description

Golden Limousine International is seeking an Account Manager to own a major institutional client relationship in Southeast Michigan. You will be the face of the company to client stakeholders, focused on health, depth, and growth of the relationship while coordinating with leadership on broader account strategy.

Day-to-day reservations and operations are handled by specialized teams; this role concentrates on strategic opportunities, contract terms, and long-term retention, with some travel as