Strategic Insights Analyst, Online Store Ops

Apple Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Apple Store Online Operations is seeking a Business Insights Analyst to join the Workforce Strategy & Analytics team in Austin, TX. You will help the team understand performance, build KPIs, dashboards, and data solutions that enable operations to make data-driven decisions.

You'll partner with Operations, Finance, and Programs to translate business needs into analytical requirements, deliver clear narratives, and drive continuous improvement through trusted data and self-serve analytics.

Qualifications

• Bachelor's degree in business, finance, operations, engineering, information systems, or related field.
• 5+ years of analytics, business planning, or strategy & operations experience with impact.
• Strong business acumen and quantitative depth; connect data to outcomes.
• Experience developing KPIs and metrics with stakeholders.
• Strong SQL and Python proficiency; communicate findings to diverse audiences.
• Proven initiative and cross-functional collaboration in a matrix organization.
• Ability to approach ambiguous problems with structured analysis.

Responsibilities

• Define and govern operational KPIs and performance metrics for ASO Operations.
• Translate business objectives into analytical requirements and data solutions.
• Conduct quantitative analyses to surface trends, root causes, and forecasting signals.
• Define data requirements; collaborate with Data Engineering on models and reporting infrastructure.
• Build relationships with cross-functional partners to align data solutions.
• Contribute to data quality, dictionaries, and self-serve enablement.

Skills

SQL

Python

Data analysis

Communication

Problem solving

Education

Bachelor's degree in business/related field

Tools

Tableau

Looker

Snowflake

Job description

Apple Store Online Operations is seeking a Business Insights Analyst to join the Workforce Strategy & Analytics team in Austin, TX. You will help the team understand performance, build KPIs, dashboards, and data solutions that enable operations to make data-driven decisions.

You'll partner with Operations, Finance, and Programs to translate business needs into analytical requirements, deliver clear narratives, and drive continuous improvement through trusted data and self-serve analytics.