Strategic Inside Sales Representative

ebm-papst; Farmington (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading engineering company located in Farmington, Connecticut, is seeking a Strategic Customer Relations Representative to enhance customer loyalty and streamline communication. Responsibilities include managing sales orders, resolving customer issues, and supporting Strategic Account Managers. Ideal candidates should possess a Bachelor’s degree or two years of related experience and be proficient in SAP and Excel. This role offers the opportunity to engage with clients and contribute to a positive work environment.

Qualifications

• Bachelor's degree in a related field or minimum two years related experience.
• Experience in customer service and sales.
• Ability to resolve issues and manage customer relationships.

Responsibilities

• Manage sales orders and customer inquiries efficiently.
• Build and maintain relationships with clients.
• Communicate new information to the Strategic Sales force.
• Coordinate with engineering and planning on customer projects.
• Monitor open order status and escalate issues as needed.

Skills

Customer communication

Sales order management

Conflict resolution

Reporting skills

Education

Bachelor's Degree in a related field

Tools

SAP

Microsoft Excel

Power BI

CRM software

Job description

Job Title

StrategicCustomer Relations Representative

Summary

This position is responsible for communicating with strategic customers regarding the companies’ products and services.

Essential Functions of the Job

• Enter, maintain, and review sales orders and forecast reports as received from OEM customers. Verify price and delivery and maintain files for orders.
• Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
• Provides daily and project support to Strategic Account Managers. Back-up for team members who are out of the office or unavailable.
• Builds and maintain business relationship with SAM and client by providing prompt and accurate service so as to promote customer loyalty.
• Review Open Order Report as needed. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
• Process sample requests for customers and cooperate with engineering and planning on customer’s projects.
• Responsible for following prototypes from order to delivery by working with engineering and SAMs.
• Daily review of Past Due Reports and escape when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations.
• Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices up to $3,000.
• Resolve billing and shipping errors as they occur and rectify them in a timely manner.
• Be the key contact for the Strategic Sales force and keep them informed of all relevant activity. Keep track of projects and details necessary to support completion of same.
• Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales.
• Work with Purchasing/production planning to maintain expedite incoming shipments as needed.
• Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM.
• Perform all other duties as assigned.

Recommended Education and/or Experience

Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.