Customer Relations Representative

ebm-papst; Farmington (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

ebm-papst is looking for a motivated individual to manage customer communication regarding products and services. Key responsibilities include entering and maintaining sales orders, answering inquiries related to orders, and collaborating with various teams to fulfill customer needs. The ideal candidate has an Associate's Degree or two years of related experience, strong communication skills, and proficiency in SAP and Microsoft Office. This role is crucial to ensuring customer satisfaction and efficient order processing.

Qualifications

• Associate's Degree in a related field or minimum two years related experience.
• Proven experience in managing customer inquiries and orders.
• Ability to resolve billing and shipping errors.

Responsibilities

• Enter, maintain, and review sales orders.
• Communicate with customers on order inquiries and special requests.
• Monitor open order status to ensure timely shipping.

Skills

Customer communication

Sales order management

Problem-solving

SAP

Microsoft Excel

Microsoft Word

Education

Associate's Degree in a related field

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Summary

This position is responsible for communicating with customers regarding the companies’ products and services.

Essential Functions of the Job

• Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and delivery and maintain files for orders.
• Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
• Back-up for team members who are out of the office or unavailable.
• Review Open Order Report on a weekly basis. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
• Process sample requests for customers.
• Cooperate with engineering and planning on customer’s projects.
• Responsible for following prototypes.
• Daily review of Past Due Request Date report.
• Daily Past Due review.
• Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorise credit on RMA’s and invoices to $1,000.
• Resolve billing and shipping errors.
• Be the key contact for the outside sales force and keep them informed of all activity. Keep track of projects.
• Help the outside sales force sell our product line and advise them of new opportunities.
• Keep the Customer Relations Manager informed of any areas of concern.
• Work with Purchasing to maintain expedite incoming shipments as needed.
• Use the following software programs while performing the job: SAP, Microsoft Excel and Word.
• Perform all other duties as assigned.

Recommended Education and/or Experience

Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.