Strategic Innovation Analyst - Business Transformation

Georgia Power Company; Atlanta (GA); On-site; USD 77,000 - 121,000; Full time

Job summary

Southern Company is hiring a Business Strategic Innovation Analyst for Atlanta, GA. The role focuses on analytics, project management, and testing support for Customer Operations, Safety, and Training.

You will drive end-to-end business transformations by connecting data, technology, and process improvements. The ideal candidate has 3–5 years in data analytics or business analysis, strong communication skills, and experience with tools like Python, SQL, and Databricks.

Qualifications

• Bachelor's degree in Business, Data Analytics, Information Technology, or a related field.
• Three to five years of experience in data analytics, business analysis, process improvement, or a related field.
• Three to five years of demonstrated professional experience with written and verbal communications, including the ability to simplify complex concepts for diverse audiences.
• Understanding of utility industry business practices, particularly within Customer Experience, Field Operations, or Technology functions preferred.
• Strong facilitation and stakeholder engagement skills, with the ability to collaborate effectively with leaders at multiple organizational levels.
• Experience with customer channels (phone, web, mobile, social, etc.) and cross-functional collaboration.

Responsibilities

• Analyze data, stakeholder feedback, and business insights to connect process, technology, and people impacts into practical, actionable recommendations.
• Support the development and execution of strategic initiatives, business enhancements, and innovation projects.
• Ensure alignment between business processes and technology solutions.
• Identify opportunities for process improvement and facilitate ideation, problem-solving, and design-thinking sessions with business partners.
• Conduct research, analysis, and testing to evaluate business needs and recommend innovative solutions.
• Support change management activities that prepare employees and stakeholders to successfully adopt new processes, technologies, and ways of working.
• Collaborate with cross-functional teams to drive business process improvements and operational efficiency.
• Assist in the implementation and monitoring of business intelligence tools, analytical solutions, and performance metrics.
• Partner with leadership and stakeholders to identify opportunities that enhance customer experience, employee experience, and business operations.
• Support innovation initiatives that leverage emerging technologies to improve service delivery and organizational effectiveness.

Skills

Data analytics

Project management

Change management

Design thinking

SQL

Python

Excel

PowerPoint

Education

Bachelor's degree

Tools

Databricks

Microsoft Copilot

Excel

SQL

Job description

Southern Company is hiring a Business Strategic Innovation Analyst for Atlanta, GA. The role focuses on analytics, project management, and testing support for Customer Operations, Safety, and Training.

You will drive end-to-end business transformations by connecting data, technology, and process improvements. The ideal candidate has 3–5 years in data analytics or business analysis, strong communication skills, and experience with tools like Python, SQL, and Databricks.