Strategic Incident Management Leader

Kaiser Permanente; Los Angeles (CA); Vor Ort; USD 131.000 - 170.000; Vollzeit

Zusammenfassung

Kaiser Permanente in Harbor City, California seeks a Manager with Direct Reports to oversee cross-functional case management operations, drive process improvements, and ensure compliance with health care regulations.

You will lead teams, develop data-driven strategies, and mentor staff, coordinating with regional offices to enhance member and provider satisfaction while managing budgets and performance metrics.

Qualifikationen

• Minimum four (4) years of experience in customer service or a directly related field.
• Minimum one (1) year of experience managing operational or project budgets.
• Minimum five (5) years of experience in a leadership role with or without direct reports.
• Bachelor's degree in Health Care Administration, Health Services, or related field OR equivalent combination of education and experience.

Aufgaben

• Oversees case management activities across teams or regions, ensuring regulatory compliance and timely communications.
• Leads operational improvements, develops long-term strategies, and coaches staff to drive performance.
• Forecasts incident resolution needs and manages incident case processes across multiple teams or regions.

Kenntnisse

Attention to Detail

Leadership

Health Care Industry

Problem Solving

Communication

Ausbildung

Bachelor's degree in Health Care Administration

Bachelor's degree in Business Administration

Jobbeschreibung

Kaiser Permanente in Harbor City, California seeks a Manager with Direct Reports to oversee cross-functional case management operations, drive process improvements, and ensure compliance with health care regulations.

You will lead teams, develop data-driven strategies, and mentor staff, coordinating with regional offices to enhance member and provider satisfaction while managing budgets and performance metrics.