Strategic Incident Management Leader

Kaiser Permanente; Harbor Pines (CA); Sur place; USD 120 000 - 170 000; Plein temps

Résumé du poste

Kaiser Permanente is seeking a seasoned Case Management Leader to oversee cross-team activities, drive strategic improvements, and ensure compliance with health care regulations. You will forecast resolution needs, design data collection, and coach teams toward exceptional service and timely information sharing.

The role emphasizes root-cause analysis, change management, and enterprise-wide collaboration to reduce incidents and improve satisfaction metrics across regions.

Qualifications

• Bachelor's degree in Business Administration, Economics, Health Care Administration, Health Services, Communications, or related field.
• 7+ years of experience in health care, health insurance, sales and marketing, or related field.
• Minimum four years of customer service or related experience; five+ years in leadership roles.

Responsabilités

• Oversees case management activities across teams or regions to ensure compliance with rules and regulations.
• Plans strategies to address process inefficiencies in case management and improve outcomes.
• Forecasts incident resolution needs and oversees processes for incident resolution.
• Develops and implements procedures reflecting enterprise level changes and change management.
• Evaluates data and trends to conduct root cause analysis and drive operational solutions.

Connaissances

Ambiguity management

Attention to detail

Business knowledge

Communication

Leadership

Strategic thinking

Teamwork

Problem solving

Data analysis

Formation

Bachelor's degree in Business Administration / Health Administration / related field

Description du poste

Kaiser Permanente is seeking a seasoned Case Management Leader to oversee cross-team activities, drive strategic improvements, and ensure compliance with health care regulations. You will forecast resolution needs, design data collection, and coach teams toward exceptional service and timely information sharing.

The role emphasizes root-cause analysis, change management, and enterprise-wide collaboration to reduce incidents and improve satisfaction metrics across regions.