Strategic HR Solutions Center Partner

University of Southern California; Los Angeles (CA); On-site; USD 72,000 - 93,000; Full time

Job summary

University of Southern California is seeking a Solution Center Partner to deliver HR services and support to managers and employees in Los Angeles. The role focuses on transactions, process improvement, and knowledge resources while aligning with USC’s ethics and service standards.

The position emphasizes SLA adherence, continuous improvement, and mentoring junior staff within USC Human Resources, supporting strategic goals for the university.

Qualifications

• Bachelor's degree required.
• 3 years HR and/or customer service experience.
• HR service center or HR generalist experience preferred.

Responsibilities

• Processes HR transactions accurately and efficiently.
• Prioritizes incoming requests based on urgency and effort for top-level support.
• Escalates complex requests when needed and maintains timely case documentation.

Skills

HR service center experience

Data entry skills

Communication skills

Independent working

Microsoft Office

Education

Bachelor's degree

Bachelor's degree in Business Administration

Bachelor's degree in Psychology

Bachelor's degree in Communication

Tools

ServiceNow

Workday HCM

Job description

University of Southern California is seeking a Solution Center Partner to deliver HR services and support to managers and employees in Los Angeles. The role focuses on transactions, process improvement, and knowledge resources while aligning with USC’s ethics and service standards.

The position emphasizes SLA adherence, continuous improvement, and mentoring junior staff within USC Human Resources, supporting strategic goals for the university.