IT Solutions Client Success Lead

GetJobSmart; Fresno (CA); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Linden Summit Solutions in Fresno, CA is seeking a Customer Success Manager to ensure client satisfaction and help them maximize value from our IT services. You will build strong relationships, monitor progress, and coordinate with sales and support for seamless experiences.

The role requires a bachelor’s degree in a related field, experience in customer success or client management, and excellent communication and problem-solving skills in a collaborative environment.

Qualifications

• Bachelor's degree in a related field.
• Experience in customer success, client management, or a related field is required.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Knowledge of CRM systems and project management tools.

Responsibilities

• Build and maintain strong relationships with our clients.
• Monitor client satisfaction and address any issues promptly.
• Provide regular updates and reports on client progress and success.
• Collaborate with our sales and support teams to ensure seamless client experiences.
• Identify opportunities for upselling and cross-selling our services.
• Stay up-to-date with industry trends and best practices in IT services.

Skills

Customer-facing experience

Communication skills

Problem-solving

Team collaboration

CRM systems

Project management tools

Education

Bachelor's degree in a related field

Tools

CRM systems

Project management tools

Job description

Linden Summit Solutions in Fresno, CA is seeking a Customer Success Manager to ensure client satisfaction and help them maximize value from our IT services. You will build strong relationships, monitor progress, and coordinate with sales and support for seamless experiences.

The role requires a bachelor’s degree in a related field, experience in customer success or client management, and excellent communication and problem-solving skills in a collaborative environment.