Strategic Head of Data, Analytics & CRM

Enterprise State Community College; Phenix City (AL); On-site; USD 103,000 - 137,000; Full time

Job summary

Chattahoochee Valley Community College seeks a Director of Institutional Data and CRM to lead data governance, analytics, and enterprise CRM across the college. You will shape policies, ensure data quality and security, and support planning, enrollment, and accreditation.

You will coordinate reporting (IPEDS, ACHE, system requirements) and manage Banner, the CRM, Power BI, and related tools. A bachelor’s degree and five years in institutional research or analytics are required.

Qualifications

• Bachelor’s degree from a regionally accredited institution in information systems, computer science, data analytics, institutional research, statistics, business administration, education, or a related field.
• A minimum of five (5) years of progressively responsible experience in institutional research, data analytics, customer relationship management, enterprise information systems, business intelligence,

Responsibilities

• Plans, coordinates, and manages the College’s institutional research and data analytics functions.
• Conducts statistical analyses and longitudinal studies to identify trends, patterns, and institutional performance.
• Compiles, validates, integrates, and analyzes institutional data from multiple enterprise systems.
• Develops institutional performance indicators, benchmarking studies, and decision-support analyses.
• Prepares executive reports, dashboards, presentations, and other analyses to support strategic planning, institutional effectiveness, enrollment management, student success, and executive decision-making.

Skills

Leadership

Data governance

Data analytics

CRM administration

Regulatory reporting

Education

Bachelor’s degree

Tools

Banner

Power BI

CRM

Job description

Chattahoochee Valley Community College seeks a Director of Institutional Data and CRM to lead data governance, analytics, and enterprise CRM across the college. You will shape policies, ensure data quality and security, and support planning, enrollment, and accreditation.

You will coordinate reporting (IPEDS, ACHE, system requirements) and manage Banner, the CRM, Power BI, and related tools. A bachelor’s degree and five years in institutional research or analytics are required.