Strategic Growth Partner

tsys; Cleveland (OH); On-site; USD 150,000 - 210,000; Full time

Job summary

Global Payments seeks a Strategic Growth Partner to act as a bridge between partner objectives and our capabilities, driving growth and ensuring flawless execution. You’ll own revenue growth, manage executive-level relationships, and translate client needs into actionable plans for product, operations, and delivery teams.

The role requires strong leadership, data-driven decision-making, and experience guiding complex programs across multiple business units.

Qualifications

• 7+ years in strategic account management or consulting with enterprise clients.
• Proven ability to drive growth and manage complex, multi-team initiatives.
• Strong executive communication and relationship-building skills.

Responsibilities

• Develop and execute joint growth strategies aligning partner priorities with solutions.
• Lead monthly reviews with data-driven insights, metrics, and recommendations.
• Coordinate cross-functional teams across product, analytics, engineering, and delivery.
• Own revenue growth targets and support renewals and expansions through data-backed cases.
• Translate client needs into actionable plans for internal teams.

Skills

Strategic leadership

Executive communication

Growth strategy

Data-driven decisions

Cross-functional leadership

Onsite collaboration

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career global? Make your mark at one of the biggest names in payments. The Strategic Growth Partner serves as the embedded, day‑to‑day strategic advisor and operational leader for one of our most important enterprise partners. This role sits with the partner , acting as the bridge between their business objectives and our company's capabilities. The Strategic Growth Partner is accountable for driving growth, strengthening the relationship, identifying new opportunities, and ensuring flawless execution of all initiatives.

What you'll own

Strategic Leadership & Growth

• Develop and execute a joint growth strategy that aligns Partner priorities with our solutions and long‑term roadmap.
• Identify new revenue opportunities across business units, product lines, and emerging needs.
• Lead monthly business reviews with data‑driven insights, performance metrics, and strategic recommendations. (Three onsite Leadership QBRs, and bi‑monthly business performance reviews)
• Monitor competitive and industry trends to proactively position new solutions. Participate in the Clients' feedback forums (e.g. Facebook, Confluence). Being involved in the Client's (Rent Manager) User Group.

Partnership & Relationship Management

• Serve as the primary onsite liaison between the partner's leadership and internal teams.
• Build trusted advisor relationships with executives, stakeholders, and operational leads.
• Translate client needs into actionable plans for internal product, operations, and delivery teams.
• Ensure exceptional client satisfaction through proactive communication and issue resolution.
• Participate in Product Council meetings providing guidance on potential new product features and enhancements, driving design and being a "voice of the Client/Customer".

Operational Excellence

• Oversee execution of all partner's initiatives to ensure timelines, KPIs, and quality standards are met. Bi‑Weekly reporting/meeting on the progress of each initiative.
• Coordinate cross‑functional teams including product, analytics, engineering, and support.
• Track and report performance metrics tied to growth, efficiency, and client outcomes. Holding the Client Success Management team accountable for sharing go-forward solutions.

Financial & Commercial Ownership

• Own revenue growth targets for the partner account.
• Support contract renewals and expansions through data‑backed business cases.
• Forecast revenue and pipeline in partnership with sales and finance teams

What you'll bring

• 7+ years in strategic account management or business consulting with enterprise clients.
• Strong executive communication skills with the ability to influence senior stakeholders.
• Experience driving growth within large, complex organizations.
• Ability to analyze data and translate insights into strategy.
• Proven success in cross‑functional leadership.
• Comfort working onsite in a fast‑paced client environment.

Success Metrics

• Revenue growth and account expansion.
• Client satisfaction and relationship strength.
• Adoption of new solutions and initiatives.
• Operational performance against KPIs.
• Retention and renewal outcomes.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Applicant must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future ; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

Diversity and EEO Statements
Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors