Strategic Growth Partner

Global Payments; Charlotte (NC); On-site; USD 130,000 - 190,000; Full time

Job summary

Global Payments is seeking a Strategic Growth Partner to serve as the embedded, day-to-day strategic advisor and operational leader for one of our enterprise partners. This role sits with the partner, acting as the bridge between their business objectives and our capabilities.

The Strategic Growth Partner is accountable for driving growth, strengthening the relationship, identifying new opportunities, and ensuring flawless execution of all initiatives.

Qualifications

• 7+ years in strategic account management or business consulting.
• Strong executive communication skills.
• Experience driving growth in large, complex organizations.
• Ability to analyze data and translate insights into strategy.
• Proven success in cross-functional leadership.
• Comfort working onsite in a fast-paced client environment.

Responsibilities

• Develop and execute a joint growth strategy aligning partner priorities with solutions.
• Identify new revenue opportunities across business units.
• Lead monthly business reviews with data-driven insights and KPIs.
• Monitor industry trends to position new solutions.
• Serve as the primary onsite liaison between partner leadership and internal teams.
• Translate client needs into actionable plans for product, operations, and delivery.
• Ensure exceptional client satisfaction through proactive communication.

Skills

Strategic account management

Business consulting

Executive communications

Cross-functional leadership

Data analysis & insights

Onsite client management

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your careerglobal?

Make your mark at one of the biggest names in payments. TheStrategic Growth Partnerserves as the embedded, daytoday strategic advisor and operational leader forone of our most important enterprisepartners. This role sitswith thepartner, acting as the bridge between their businessobjectivesand our company's capabilities. TheStrategic Growth Partner is accountable for driving growth, strengthening the relationship,identifyingnew opportunities, and ensuring flawless executionof all initiatives.

Whatyou'llown

Strategic Leadership & Growth

• Develop and execute a joint growth strategythat alignsPartnerpriorities with our solutions andlongtermroadmap.

• Identifynew revenue opportunitiesacross business units, product lines, and emerging needs.

• Lead monthly business reviewswithdatadriveninsights, performance metrics, and strategic recommendations. (ThreeonsiteLeadership QBRs, and bi-monthly business performance reviews)

• Monitor competitive and industry trendsto proactively positionnew solutions.Participate in the Clients' feedback forums (e.g.Facebook, Confluence). Being involved in the Client's (Rent Manager) User Group.
  

Partnership & Relationship Management

• Serve as the primaryonsiteliaisonbetween thepartner's leadership and internal teams.

• Build trusted advisor relationshipswith executives, stakeholders, and operational leads.

• Translate client needsinto actionable plansfor internal product, operations, and delivery teams.

• Ensure exceptional client satisfactionthrough proactive communicationand issue resolution.

• Participate in Product Councilmeetingsproviding guidanceonpotential new product features and enhancements, driving design and being a"voice of the Client/Customer".
  

Operational Excellence

• Oversee executionof allpartner'sinitiativesto ensure timelines, KPIs, and quality standards are met.Bi-Weekly reporting/meetingonthe progress of each initiative.
• Coordinatecrossfunctionalteamsincluding product, analytics, engineering, and support.
• Track and report performance metricstied to growth, efficiency, and client outcomes.Holding the Client Success Management team accountable for sharing go-forward solutions.
  

Financial & Commercial Ownership

• Own revenue growth targetsfor thepartneraccount.

• Support contract renewals and expansionsthroughdatabackedbusiness cases.

• Forecast revenue and pipelinein partnership with sales and finance teams

Whatyou'llbring

• 7+ years in strategic account management or business consulting
• Strong executive communicationskills
• Experience driving growth within large, complex organizations.
• Ability to analyze data and translate insights into strategy.
• Proven success incrossfunctionalleadership.
• Comfort workingonsitein afastpacedclient environment.

It's a bonus if you have

Success Metrics

• Revenue growth and account expansion

• Client satisfactionand relationship strength

• Adoptionofnew solutionsand initiatives

• Operational performance against KPIs

• Retentionand renewal outcomes

About the team

Our inclusive and global teams win together every day.We'reproud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections -it'sunmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer?

Globalpayersthink like a client, act like anownerand win as one team.We'recurious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, andit'sour passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like aGlobalpayer.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].