Strategic Fulfillment Network Leader

The Jay Group; Lancaster (Lancaster County); On-site; USD 150,000 - 230,000; Full time

Job summary

The Jay Group seeks a Vice President of Operations to own performance across its fulfillment network, spanning several facilities and time zones. You will set operating strategy, standards, and rhythms, and lead Site Directors to run day-to-day with accountability for service, cost, safety, and scalability.

This role requires building the leadership bench, deploying playbooks and engineered standards, and ensuring launches such as new facilities meet schedule and budget while preserving service.

Qualifications

• 15+ years of progressive fulfillment, distribution, or 3PL operations leadership.
• 5+ years leading multi-site operations at a senior level.
• Proven P&L or gross-margin ownership in a high-volume, WMS-driven fulfillment environment (Manhattan WMS experience a strong plus).
• Experienced launching or expanding facilities — greenfield startup experience strongly preferred.
• Deep working knowledge of engineered labor standards, labor management, and industrial engineering principles.
• Track record of building leadership benches and running disciplined operating cadences (EOS experience a plus).
• Ability to travel 25–40% across the network, heavier during launches.

Responsibilities

• Own the operating plan for the full fulfillment network: capacity, labor, service standards, and cost targets by site.
• Translate growth plans into operational readiness: space, staffing, equipment, and process capacity ahead of demand.
• Serve on the Executive Leadership team; own operations rocks, scorecard measures, and cross-functional issue resolution.
• Lead Site Directors through a KPI framework: on-time shipping, dock-to-stock, inventory accuracy, units-per-hour, quality, and safety.
• Run a disciplined operating cadence — daily network pulse, weekly site reviews, monthly performance deep dives.
• Balance workload, headcount, and overtime across sites; plan peak-season readiness end-to-end.
• Own launch delivery of any greenfield: layout, systems readiness, leadership hiring, workforce ramp, and client go-lives.
• Deliver launches on schedule and on budget with service levels protected across the network.
• Sponsor engineered-standards programs and ensure pricing inputs reflect true effort.
• Direct Process Engineering: standards, layout, dock-to-stock design, and continuous improvement.
• Own quality and claims performance, corrective-action discipline, and a safety-first culture.
• Partner with Client Services and Sales on business reviews and client go-lives.

Skills

Operations leadership

P&L ownership

WMS expertise

Multi-site management

Strategic planning

Cost control

Travel readiness

Tools

Manhattan WMS

Job description

The Jay Group seeks a Vice President of Operations to own performance across its fulfillment network, spanning several facilities and time zones. You will set operating strategy, standards, and rhythms, and lead Site Directors to run day-to-day with accountability for service, cost, safety, and scalability.

This role requires building the leadership bench, deploying playbooks and engineered standards, and ensuring launches such as new facilities meet schedule and budget while preserving service.