Strategic Field Operations Lead — Escalations & Solutions

H&R Block, Inc.; Northern (KY); Hybrid; USD 2,536,000 - 3,808,000; Full time

Job summary

H&R Block, Inc. is seeking a Senior Field Operations Specialist to provide advanced operational support to field associates and leaders, resolving complex issues through expert problem-solving and cross-functional collaboration.

You will manage escalated operational issues, drive process improvements, and ensure compliance with standards while partnering with Operations, Technology, Facilities, and Field Sourcing to deliver effective solutions.

Qualifications

• Minimum 5 years in a relevant role.
• Experience working in a matrixed environment.
• Advanced oral and written communication skills.

Responsibilities

• Provide advanced operational support to field staff and leaders.
• Research, analyze, and resolve high-impact operational issues.
• Coordinate resolution across Operations, Technology, Facilities, and other teams.
• Act as primary contact for escalated issues and ensure timely updates.

Skills

5+ years experience

Matrixed environment

Strong communication

Problem solving

Education

Associate's degree

Job description

H&R Block, Inc. is seeking a Senior Field Operations Specialist to provide advanced operational support to field associates and leaders, resolving complex issues through expert problem-solving and cross-functional collaboration.

You will manage escalated operational issues, drive process improvements, and ensure compliance with standards while partnering with Operations, Technology, Facilities, and Field Sourcing to deliver effective solutions.