Strategic Federal CS Ops & Reporting Lead

Chevo

Washington (District of Columbia)

Hybrid

USD 95,000 - 116,000

Full time

10 days ago

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Benefits offered by this job

Medical, dental, and vision coverage

Paid leave and federal holidays

401(k) with matching

Tuition assistance

Commuting stipend SMART card

Job summary

Chevo LLC is seeking a Customer Service Program Lead to direct daily operations of a Federal financial-management and customer-service engagement supporting the Department of Homeland Security. The CSP Team Lead will coordinate financial operations, reporting, and stakeholder engagement across multiple workstreams in a hybrid setting with onsite support in Washington, DC.

The role requires three years of federal accounting/financial management experience, PMP or equivalent certification, and

Qualifications

Bachelor's degree in accounting, finance, business administration, information management, information technology, computer science, data analytics, or a related field.
Minimum of three years of related experience providing oversight and management of project or contract operations involving multiple projects, tasks, and personnel.
Minimum of three years of professional experience in Federal Government accounting or Federal financial management.
Demonstrated experience leading Federal projects similar in size, scope, and complexity.
Current professional project-management certification, such as PMP; FAC-P/PM Level II; or another comparable certification.
Experience coordinating recurring financial, analytical, reporting, or customer-service operations.
Experience supporting cost analysis, financial reporting, data validation, and stakeholder engagement.
Experience managing multiple priorities, deadlines, and concurrent workstreams.
Strong analytical, organizational, problem-solving, and decision-support skills.
Strong written and verbal communication skills, including experience communicating with senior Government stakeholders.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint.
Must be a U.S. citizen and able to obtain and maintain the required DHS background investigation and suitability determination.

Responsibilities

Lead day-to-day execution of customer-service and financial-management operations.
Coordinate activities across multiple concurrent projects, task areas, and team members.
Assign and monitor staff activities, priorities, schedules, deliverables, and action items.
Serve as acting operational lead during temporary Program Manager absences when designated.
Mentor team members and strengthen analytical, financial-management, customer-service, and consulting capabilities.
Support recurring customer billing, financial reporting, cost analysis, and workload-driver analysis.
Support annual and recurring activities involving service agreements, reimbursable authorizations, fiscal-year-end reporting, and customer-component coordination.