Strategic ERP Program Lead – NetSuite SaaS

Appficiency Inc; Colorado; On-site; USD 130,000 - 170,000; Full time

Job summary

App proficiency Inc in Colorado is seeking a seasoned Program Manager to lead complex ERP/SaaS initiatives, including NetSuite integrations, across industries. You will steer large-scale programs from initiation through delivery, coordinating with clients, vendors, and internal teams.

This role requires strong leadership, exceptional communication with C-suite sponsors, and a proven ability to deliver on time, on budget, and within scope while optimizing for value and client satisfaction.

Qualifications

• 8+ years of experience in professional services, functional or technical consulting, with a strong focus on ERP, CRM, or eCommerce systems
• Proven success in leading and delivering complex SaaS programs across diverse industries
• 5+ years of management experience overseeing cross-functional teams, including consultants, developers, and client stakeholders
• Familiarity with cloud computing technologies, system integrations, and third-party application ecosystems
• PMP, Prince2, or similar project/program management certification is a plus
• Open to travel up to 20-25%, including on-site client engagements and team coordination activities

Responsibilities

• Develop and manage detailed program plans, including timelines, milestones, and resource allocation.
• Ensure all programs are aligned with the company's strategic goals and client expectations.
• Monitor and report on program progress, risks, and issues to senior management and stakeholders both internally and externally.
• Manage program budgets, ensuring cost-effectiveness and efficiency.
• Manage customer vendors to meet the project objectives.
• Manage Appficiency's project vendors from selection to monitoring their performance.
• Ensure the deliverables of the programs are aligned with the defined scope of the work in the SOWS; identify scope deviations and communicate potential change requests to the customer.
• Act as the primary point of contact for clients, ensuring their needs are met and expectations managed.
• Build and maintain strong relationships with key stakeholders, both internally and externally.
• Conduct regular client meetings to review progress, address concerns, and ensure satisfaction.
• Lead and motivate cross-functional project teams, ensuring clear communication and collaboration.
• Mentor and guide team members to achieve their full potential and foster a culture of continuous improvement.
• Coordinate with other departments to ensure resources are available and project requirements are met.
• Identify the areas that the program needs a vendor to be involved; identify potential vendors and manage rate negotiation.
• Integrate vendor plans into the Program Plan.
• Identify potential risks and develop mitigation strategies to minimize impact on program delivery.
• Develop and maintain a risk response plan and communicate with stakeholders proactively.
• Proactively address issues and conflicts, ensuring they are resolved efficiently and effectively.
• Ensure all deliverables meet the highest quality standards and client specifications.
• Implement best practices in program management and continuously improve processes and methodologies.
• Prepare and present program reports, including status updates, financials, and outcomes.
• Maintain comprehensive program documentation, ensuring all records are up-to-date and accessible.
• Regularly communicate with senior management, providing insights into program performance and strategic recommendations.
• Engage with stakeholders to ensure alignment on program objectives and outcomes.
• Identify and analyze the stakeholders and define the strategy on how to manage their expectations for the team.

Skills

Program leadership

SaaS program management

Team leadership

Solution design

Program lifecycle

Client relationships

Portfolio management

Executive communication

Analytical thinking

Adaptability

Cloud & integrations

Travel willingness

PM certifications

Tools

NetSuite

Job description

App proficiency Inc in Colorado is seeking a seasoned Program Manager to lead complex ERP/SaaS initiatives, including NetSuite integrations, across industries. You will steer large-scale programs from initiation through delivery, coordinating with clients, vendors, and internal teams.

This role requires strong leadership, exceptional communication with C-suite sponsors, and a proven ability to deliver on time, on budget, and within scope while optimizing for value and client satisfaction.