Strategic Enterprise Service Program Lead – East Zone

Philips International; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 125,000 - 195,000; Full time

Job summary

Philips looks for an Enterprise Service Program Manager East Zone to oversee multi-site IDN partnerships, governance, and performance management. You’ll be the primary contact for key stakeholders, align objectives, and drive service delivery improvements across the account.

The role requires 5+ years in healthcare customer-facing roles, medical equipment knowledge, and strong data-driven decision-making. Willingness to travel to client sites and collaborate across functions is essential.

Qualifications

• 5+ years of customer-facing experience within healthcare
• 5+ years' experience with medical equipment
• Strong presentation and stakeholder communication skills
• Data analysis and reporting experience
• Ability to travel to customer locations

Responsibilities

• Manage overall customer partnerships and governance
• Lead governance and customer business reviews
• Escalate issues and provide reporting to stakeholders
• Drive adoption of IDN service strategy and value delivery
• Collaborate with sales, service and delivery teams

Skills

Healthcare customer success

Executive stakeholder communication

Data analysis and reporting

Project management

Interpersonal collaboration

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Philips looks for an Enterprise Service Program Manager East Zone to oversee multi-site IDN partnerships, governance, and performance management. You’ll be the primary contact for key stakeholders, align objectives, and drive service delivery improvements across the account.

The role requires 5+ years in healthcare customer-facing roles, medical equipment knowledge, and strong data-driven decision-making. Willingness to travel to client sites and collaborate across functions is essential.