Strategic Enterprise Customer Success Manager

Hypori; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Performance Bonuses

401k with company match

Remote work program

HSA plan with company contribution

Paid holidays and PTO

Job summary

Hypori is seeking a customer-obsessed Customer Success Manager to own the post-sale experience for a portfolio of commercial and regulated customers. You will drive onboarding, adoption, renewals, and expansion, turning deployments into long-term partnerships with Sales, Product, and Support.

You will monitor health signals, manage renewals with Account Executives, and build ROI-focused QBRs while proactively identifying risks and expansion opportunities across a federal, defense, financial

Qualifications

• Data-driven with health scores and KPIs to manage a portfolio.
• Confident presenting to technical and executive audiences (CISOs, CIOs).
• Proven track record owning a book of business and exceeding retention targets.
• Experience managing full lifecycle for enterprise or mid-market accounts.
• 5+ years in Customer Success, Account Management, or similar in B2B SaaS.

Responsibilities

• Own onboarding and adoption with milestone-based success plans.
• Manage gross and net retention for a specified book of business.
• Monitor health scores and usage to flag renewal risk and lead renewals.
• Identify expansion opportunities and generate qualified pipeline.
• Build multi-threaded relationships from admins to CISOs and CIOs; run QBRs.

Skills

Data-driven

Executive communication

Portfolio management

Enterprise B2B SaaS

Tools

Salesforce

Planhat

Gainsight

ChurnZero

Totango

Job description

Hypori is seeking a customer-obsessed Customer Success Manager to own the post-sale experience for a portfolio of commercial and regulated customers. You will drive onboarding, adoption, renewals, and expansion, turning deployments into long-term partnerships with Sales, Product, and Support.

You will monitor health signals, manage renewals with Account Executives, and build ROI-focused QBRs while proactively identifying risks and expansion opportunities across a federal, defense, financial