Strategic Enterprise Communications Director

Citizens; Westwood (MA); On-site; USD 145,000 - 210,000; Full time

Job summary

Citizens is seeking a Director of Enterprise Communications to serve as a senior strategic communications counselor, shaping enterprise narrative, technology communications, corporate reputation, and the innovation agenda.

This role partners with the Head of Enterprise Communications to develop and execute strategies that advance business priorities, elevate leadership presence, and manage complex reputational issues across the organization.

Qualifications

• 10+ years of experience in corporate communications or related fields.
• Proven ability to counsel senior executives and business leaders.
• Expertise in reputation management and issues management.
• Outstanding writing, messaging, and storytelling skills.
• Ability to influence stakeholders across a complex organization.

Responsibilities

• Advise executives and shape enterprise narratives across multiple audiences.
• Develop messaging, speeches, and thought leadership content.
• Coordinate cross‑functional communications across leaders, media, and transformation teams.
• Lead crisis preparedness and response planning.
• Mentor communications professionals and foster collaboration.

Skills

Executive communications

Public affairs

Public relations

Storytelling

Stakeholder influence

Job description

Citizens is seeking a Director of Enterprise Communications to serve as a senior strategic communications counselor, shaping enterprise narrative, technology communications, corporate reputation, and the innovation agenda.

This role partners with the Head of Enterprise Communications to develop and execute strategies that advance business priorities, elevate leadership presence, and manage complex reputational issues across the organization.