Strategic Director, Patient Financial Services

CHA Hollywood Presbyterian Medical Center; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

CHA Hollywood Presbyterian Medical Center (HPMC) is a leading acute care facility in Los Angeles with a long-standing commitment to quality, compassionate care. This role leads accounts receivable operations, staff development, and compliance initiatives within a union environment.

The position requires eight years of healthcare accounting/collections experience and relevant certifications, with focus on process improvement and operational efficiency.

Qualifications

• Bachelor's Degree or equivalent experience in a hospital setting.
• Minimum eight (8) years of previous work experience in accounting, medical records, coding, billing and/or collections in a hospital or medical environment.
• Demonstrated knowledge of business operations, management practices and principles, and human resources management trends and practices.
• Ability to analyze and synthesize complex qualitative and quantitative data.
• Demonstrated ability to identify and implement innovative approaches.
• Must be able to work in a union environment.
• Los Angeles County Fire & Safety Card (required within 30 days of hire)
• Assault Response Competency (ARC) (required within 30 days of hire)

Responsibilities

• Demonstrates the ability to plan daily assignments and special projects according to work requirements and staff capabilities.
• Demonstrates knowledge of the Ethics Program and understands that compliance with the Corporate Integrity Program is a condition of employment.
• Develops staff by recruiting and hiring top candidates, performing evaluations and counseling employees that do not meet Medical Center and/or department standards.
• Assists collectors resolving their difficult accounts.
• Demonstrates the ability to delegate wisely and effectively by understanding the abilities of individuals, specifying outcomes and time frames and providing an appropriate level of independence.
• Identifies individual capabilities (strength and weakness), provides positive reinforcement and assignments to improve current skills and develop new ones.
• Reviews collectors' activity to ensure timely and appropriate follow up.
• Trains and coaches collectors in their follow up.
• Reviews and approves accounts adjustments, ensuring contractual are posted according to hospital managed care contract/matrix.
• Reviews and documents denied claims on denial log, requesting appeals as necessary to obtain payment.
• Assists Director in responding to request for information.
• Responds to patient issues and complaints.
• Assists in the month end process by performing analysis of accounts receivables for accuracy and accruals.
• Assists in the control of hospital accounts receivables by following standard operating procedures and implementing hospital and corporate specific changes.
• Maintains adequate staffing to ensure effective operations.
• Leads and supports the Director and all team members with setting department goals.
• Develops cost effective strategies.
• Monitors employee’s productivity to insure quality and quantity objectives are maintained.
• Oversees charge master activities, charge capture, new requests and regulatory updates
• Oversee all the admitting functions and operation

Education

Bachelor's Degree or equivalent experience in a hospital setting

Master's Degree preferred

Job description

CHA Hollywood Presbyterian Medical Center (HPMC) is a leading acute care facility in Los Angeles with a long-standing commitment to quality, compassionate care. This role leads accounts receivable operations, staff development, and compliance initiatives within a union environment.

The position requires eight years of healthcare accounting/collections experience and relevant certifications, with focus on process improvement and operational efficiency.