Director, Patient Financial Services & Revenue Operations

Hollywood Presbyterian; Los Angeles (CA); On-site; USD 150,000 - 185,000; Full time

Job summary

CHA Hollywood Presbyterian Medical Center (HPMC) is seeking a Director of Patient Financial Services in Los Angeles to lead the patient accounting team. The role emphasizes managing staff, optimizing accounts receivable, and ensuring compliance with hospital contracts and regulatory standards.

The position requires a bachelor’s degree (or equivalent) with at least eight years in hospital accounting/collections, with a master’s degree preferred.

Qualifications

• Minimum eight (8) years of previous work experience in accounting, medical records, coding, billing and/or collections in a hospital or medical environment.

Responsibilities

• Demonstrates the ability to plan daily assignments and special projects according to work requirements and staff capabilities.
• Develops staff by recruiting and hiring top candidates, performing evaluations and counseling employees that do not meet Medical Center and/or department standards.
• Assists collectors resolving their difficult accounts.
• Demonstrates the ability to delegate wisely and effectively by understanding the abilities of individuals, specifying outcomes and time frames and providing an appropriate level of independence.
• Assists in the hiring process, performing evaluations and counseling employees that do not meet Medical Center and/or department standards.
• Identifies individual capabilities (strength and weakness), provides positive reinforcement and assignments to improve current skills and develop new ones.
• Reviews collectors' activity to ensure timely and appropriate follow up.
• Trains and coaches collectors in their follow up.
• Reviews and approves accounts adjustments, ensuring contractual are posted according to hospital managed care contract/matrix.
• Reviews and documents denied claims on denial log, requesting appeals as necessary to obtain payment.
• Assists Director in responding to request for information.
• Responds to patient issues and complaints.
• Assists in the month end process by performing analysis of accounts receivables for accuracy and accruals.
• Assists in the control of hospital accounts receivables by following standard operating procedures and implementing hospital and corporate specific changes.
• Maintains adequate staffing to ensure effective operations.
• Leads and supports the Director and all team members with setting department goals.
• Monitors employee’s productivity to insure quality and quantity objectives are maintained.
• Oversees charge master activities, charge capture, new requests and regulatory updates
• Oversee all the admitting functions and operation

Education

Bachelor's Degree or equivalent experience in a hospital setting

Master's Degree preferred

Job description

CHA Hollywood Presbyterian Medical Center (HPMC) is seeking a Director of Patient Financial Services in Los Angeles to lead the patient accounting team. The role emphasizes managing staff, optimizing accounts receivable, and ensuring compliance with hospital contracts and regulatory standards.

The position requires a bachelor’s degree (or equivalent) with at least eight years in hospital accounting/collections, with a master’s degree preferred.