Strategic Director of Care Management & Transitions

The Information Center; Taylor (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

The Information Center (TIC) is seeking a Director of Care Management to provide strategic leadership and oversight of the Care Management Department, including MI Choice Medicaid Waiver and Community Transitions programs. The role ensures contract compliance, accreditation standards, and alignment with MDHHS guidelines.

The ideal candidate will lead a multidisciplinary team, drive quality improvements, build external partnerships, and participate in statewide initiatives to advance aging and

Qualifications

• Bachelor’s degree in health and human services or related field.
• MI Driver’s License and auto insurance required.
• Five+ years in management in social services focusing on long-term care or HCBS.
• State licensure (LBSW, LMSW, or RN) preferred.
• Experience with Medicaid/MI Choice and aging/disability resources.

Responsibilities

• Ensure operational policies and procedures, contractual and accreditation standards are met.
• Supervise the MI Choice Manager, Compliance Manager, and Community Transitions staff.
• Mentor and coach staff to promote learning, autonomy, and performance goals.
• Evaluate program operations against quality protocols and remediation plans.
• Build partnerships to extend program reach and impact.
• Participate in statewide/community meetings and report back to the team.
• Collaborate with other departments to align CMD activities with TIC's mission.
• Contribute to strategic decisions regarding CMD programs.
• Perform other duties as assigned by the supervisor.

Skills

Medicare/Medicaid knowledge

MI Choice Waiver

Community Transitions

Person-centered planning

Staff supervision

Conflict mediation

Communication skills

HIPAA compliance

Project management

Microsoft Office

Relationship building

Education

Bachelor’s degree in health & human services

Michigan licensure (LBSW/LMSW/RN) preferred

5+ years in management in social services/HCBS

Valid MI driver's license & auto insurance

Tools

COMPASS

CHAMPS

Microsoft Office (Outlook, Word, Excel)

Job description

The Information Center (TIC) is seeking a Director of Care Management to provide strategic leadership and oversight of the Care Management Department, including MI Choice Medicaid Waiver and Community Transitions programs. The role ensures contract compliance, accreditation standards, and alignment with MDHHS guidelines.

The ideal candidate will lead a multidisciplinary team, drive quality improvements, build external partnerships, and participate in statewide initiatives to advance aging and