Director of Care Management

The Information Center; Taylor (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

The Information Center (TIC) is seeking a Director of Care Management to provide strategic leadership and oversight of the Care Management Department, including MI Choice Medicaid Waiver and Community Transitions programs. The role ensures contract compliance, accreditation standards, and alignment with MDHHS guidelines.

The ideal candidate will lead a multidisciplinary team, drive quality improvements, build external partnerships, and participate in statewide initiatives to advance aging and

Qualifications

• Bachelor’s degree in health and human services or related field.
• MI Driver’s License and auto insurance required.
• Five+ years in management in social services focusing on long-term care or HCBS.
• State licensure (LBSW, LMSW, or RN) preferred.
• Experience with Medicaid/MI Choice and aging/disability resources.

Responsibilities

• Ensure operational policies and procedures, contractual and accreditation standards are met.
• Supervise the MI Choice Manager, Compliance Manager, and Community Transitions staff.
• Mentor and coach staff to promote learning, autonomy, and performance goals.
• Evaluate program operations against quality protocols and remediation plans.
• Build partnerships to extend program reach and impact.
• Participate in statewide/community meetings and report back to the team.
• Collaborate with other departments to align CMD activities with TIC's mission.
• Contribute to strategic decisions regarding CMD programs.
• Perform other duties as assigned by the supervisor.

Skills

Medicare/Medicaid knowledge

MI Choice Waiver

Community Transitions

Person-centered planning

Staff supervision

Conflict mediation

Communication skills

HIPAA compliance

Project management

Microsoft Office

Relationship building

Education

Bachelor’s degree in health & human services

Michigan licensure (LBSW/LMSW/RN) preferred

5+ years in management in social services/HCBS

Valid MI driver's license & auto insurance

Tools

COMPASS

CHAMPS

Microsoft Office (Outlook, Word, Excel)

Job description

The Director of Care Management provides strategic leadership and administrative oversight for the Care Management Department (CMD) including the MI Choice Medicaid Waiver Program, Community Transitions Program with potential for additional programs for older adults and persons with disabilities. This role ensures all program operations achieve contractual, accreditation, and agency goals while remaining in strict compliance with state and federal standards, including those set by the Michigan Department of Health and Human Services (MDHHS).

Job Responsibilities

• Ensure operational policies and procedures, contractual and accreditation standards are met.
• Supervise and evaluate the MI Choice Manager, Vendor Contracts and Compliance Manager, and Community Transitions-Social Workers.
• Cultivate a high-performance collaborative culture by providing intentional mentorship and coaching to direct reports that encourages continuous learning, autonomy, and successful performance goal outcomes.
• Provide evaluation of program operations and services as measured by specified quality protocols and remediation plans.
• Build partnerships with other organizations to further the reach and impact of our programs.
• Participate in statewide and community meetings, events and conferences reporting relevant information back to the team.
• Collaborate with other departments within the agency to ensure that CMD activities are aligned with the TIC's mission and goals.
• Participate in strategic decision-making processes regarding the direction of CMD programs or services.
• This job description is not intended to be all inclusive, and employee will also perform other reasonably related duties as assigned by immediate supervisor.

Required Knowledge & Skills

• Comprehensive knowledge of Medicare, Medicaid (specifically MI Choice Waiver and/or Community Transitions), and aging/disability resources.
• Experience with person-centered planning principles and addressing barriers to community discharge.
• Demonstrated ability to supervise and motivate staff, mediate conflicts, and solve complex problems.
• Strong oral and written communication skills. Ability to explain complex ideas in a way that is easy to understand and convey the importance of the work. Able to listen to feedback and answer questions from others.
• Competence in Microsoft Office including Outlook, Word and Excel; ability to oversee digital tracking systems (e.g., COMPASS, CHAMPS)
• Maintain strict confidentiality regarding participants, personnel matters, and agency business in accordance with HIPAA and agency policy
• Demonstrated ability to gather information, evaluate it and make decisions based on the information you have.
• Determine the success of TIC programs and make changes for improvement. Evaluate program needs, develop and implement strategies to meet the needs.
• Demonstrated ability to manage multiple projects at once, including creating a project plan, assigning tasks to team members, monitoring the project's progress and evaluating the project's success.
• Demonstrated ability to build and maintain relationships with a wide array of people from diverse backgrounds.

Education & Experience

• Education: Bachelor’s degree in health and human services (e.g. Social Work, Psychology, nursing, etc.), Public Health Administration or related field required.
• Licensure: License in the State of Michigan (LBSW, LMSW, or RN) preferred.
• Experience: Five or more years’ experience in a management position in a social service setting with a focus on long-term care or home and community-based services (HCBS).
• Requirements: Must possess a valid Michigan Driver’s License, current automobile insurance, and reliable transportation.

EEO Statement

The Information Center (TIC) is committed to providing equal employment opportunities to all individuals. Employment decisions, including hiring, promotions, job assignments, and other conditions of employment, will be based on merit, qualifications, and abilities, without regard to race, creed, color, religion, national origin, ancestry, citizen status, sex or gender (including pregnancy, childbirth, pregnancy related conditions, and lactation) gender identity or expression (including transgender status), age, marital status, sexual orientation, physical or mental disability, military or veteran status, genetic information, civil rights or any other characteristic protected by federal, state, or local law.