Strategic Digital Marketing Account Manager

marcel; Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Marcel Digital is seeking an Account Manager to serve as the primary point of contact for a portfolio of B2B clients in a fast-paced agency setting. Hybrid role in Chicagoland, managing 20+ accounts and collaborating with PMs and cross-functional teams to deliver measurable outcomes.

You will build trusted relationships with marketing leaders, drive growth through upsell and cross-sell, and ensure clear, proactive communication across the engagement.

Qualifications

• 4–5 years of account management or client services experience in an agency setting.
• Ability to manage 20+ client accounts simultaneously with high-quality service.
• Strong communication, presentation, and stakeholder management skills.
• Experience with digital marketing channels and collaboration with cross-functional teams.

Responsibilities

• Serve as the primary relationship manager for assigned accounts and build trust with client stakeholders.
• Ensure strategies align with client objectives and are executed with internal specialists.
• Lead recurring client meetings, quarterly business reviews, and strategic planning discussions.
• Partner with project managers and service delivery teams to translate client priorities into action.
• Identify upsell and cross-sell opportunities and develop supporting business cases.
• Monitor client satisfaction and engagement, addressing risks and issues proactively.
• Maintain visibility into account budgets, scopes, and profitability to ensure healthy engagements.
• Communicate clearly to ensure transparency and alignment across clients and Marcel.

Skills

Account management

Client relationships

Cross-functional collaboration

Agency experience

Digital marketing channels

HubSpot CRM

ClickUp/Jira/Workfront

Education

Bachelor's degree

Tools

HubSpot CRM

ClickUp

Jira

Workfront

Job description

Marcel Digital is seeking an Account Manager to serve as the primary point of contact for a portfolio of B2B clients in a fast-paced agency setting. Hybrid role in Chicagoland, managing 20+ accounts and collaborating with PMs and cross-functional teams to deliver measurable outcomes.

You will build trusted relationships with marketing leaders, drive growth through upsell and cross-sell, and ensure clear, proactive communication across the engagement.