Strategic Delivery Lead, Complex SaaS Projects (Hybrid Vancouver)

MongoDB Inc.; Vancouver (WA); Hybrid; USD 84,000 - 127,000; Full time

Job summary

MongoDB Inc. is seeking a Senior Project Manager to lead complex, customer-facing Professional Services engagements and serve as the accountable delivery owner for customer requirements and outcomes.

This role translates objectives into a clear delivery strategy, aligns scope, schedule, risk, and governance, and partners with Engineering, Customer Success, Sales, and client stakeholders to realize measurable business value.

Qualifications

• 8+ years in a project manager or delivery leader role for enterprise-scale SaaS clients.
• Strong executive communication and leadership with credibility across senior stakeholders and cross-functional teams.
• Solid delivery fundamentals: scope, milestones, dependencies, risk, governance, and reporting.
• Comfort operating in technical environments with delivery economics, resource planning, and engagement health.
• Proven problem-solving ability, sound judgment, and comfort navigating ambiguity and trade-offs.
• Leadership delivering outcomes across cross-functional teams and customer stakeholders with influence.

Responsibilities

• Lead complex Professional Services engagements from kickoff through closeout, maintaining continuity and value realization.
• Own delivery accountability for customer requirements, execution, and business outcomes, aligned to customer priorities.
• Drive alignment, planning, and execution using industry-standard practices across scope, schedule, milestones, risks, and governance.
• Serve as the primary interface to the customer executive sponsor and own financial accountability for engagement health.
• Shape and structure delivery by clarifying objectives, guiding priorities, and translating goals into an executable delivery approach.
• Partner with customer stakeholders and MongoDB account, services, and technical teams to build alignment and sustain momentum.
• Balance customer outcomes with business objectives, using sound judgment to manage risk, costs, and engagement health.
• Lead governance cadences, including executive reviews and quarterly business reviews, to reassess priorities and focus resources.

Skills

8+ years exp

Executive communication

Delivery fundamentals

Technical environments

Problem solving

Cross-functional leadership

Job description

MongoDB Inc. is seeking a Senior Project Manager to lead complex, customer-facing Professional Services engagements and serve as the accountable delivery owner for customer requirements and outcomes.

This role translates objectives into a clear delivery strategy, aligns scope, schedule, risk, and governance, and partners with Engineering, Customer Success, Sales, and client stakeholders to realize measurable business value.