Strategic Customer Support Rep-Power & HVAC

Sunbelt Rentals; Fort Mill (SC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid time off

Disability coverage

Life and Travel insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Sunbelt Rentals in Fort Mill, SC seeks a Strategic Customer Support Representative - Pump and Power to be the first point of contact for customers, understanding needs and providing equipment solutions. You will negotiate and close rental or sales deals and process contracts, aiming to maximize sales revenue with superior service.

The role requires at least 2 years in customer service, strong sales focus, and MS Office proficiency, with Wynne experience a plus.

Qualifications

• Min. 2 years of experience in a customer service role.
• Sales skills and customer service focus.
• Computer proficiency with MS applications.
• Wynne experience a plus.

Responsibilities

• Serve as the first point of contact for customers to understand needs and propose equipment solutions.
• Negotiate and close rental or sale deals and process the customer’s contract.
• Maximize sales revenue while delivering exceptional customer service.
• Support the achievement of business goals and maintain high customer satisfaction.

Skills

Sales skills

Customer service focus

MS Applications

Job description

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!Job Description SummaryStrategic Customer Support Representative (Pump and Power)Are you seeking an entrepreneurial, empowering workplace that allows you to:• Develop a career track• Leverage your current skills in a challenging role• Work with an incredible team of peopleSunbelt Rentals-the fastest growing rental business in North America-is seeking a Strategic Customer Support Representative - Pump and Power.The Strategic Customer Support Representative - Pump and Power serves as the first point of contact for many of our customers, whose purpose is to understand the customers’ needs, provide equipment solutions, negotiate and close the deal (rental or sale) and process the customer’s contract. The primary goal of this position is to maximize sales revenue, exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability, and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.Education or experience that prepares you for success:Min. 2 years of experience in a customer service role requiredKnowledge/Skills/Abilities you may rely on:Sales skills and customer service focusComputer proficiency with MS applicationsWynne experience a plusEquipment Rental/Emergency Response experience preferredThe physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.Related experience may include: Customer Service Associate (CSA), Customer Service Representative (CSR), Leasing Consultant, Rental Agent, Sales Clerk, Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales FacilitatorBase Pay Range: $17.75 - 23.72Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.