Strategic Customer Support Rep P&P

Sunbelt Rentals; Fort Mill (SC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid time off

Job summary

Sunbelt Rentals is seeking a Strategic Customer Support Representative - Pump and Power to be the first point of contact for customers, understand needs, and provide equipment solutions. You will negotiate and close rental or sale deals and process the customer’s contract, driving revenue and service excellence.

Responsibilities include maximizing sales revenue, delivering exceptional customer service, and supporting business goals with collaboration across teams.

Qualifications

• Min. 2 years of experience in a customer service role.
• Sales skills and customer service focus.
• Computer proficiency with MS applications.
• Wynne experience a plus.
• Equipment Rental/Emergency Response experience preferred.

Responsibilities

• Serve as the first point of contact for customers and identify needs.
• Provide equipment solutions, negotiate, and close deals.
• Process customer contracts and ensure satisfaction.
• Support achievement of business goals and sales targets.

Skills

Sales skills

Customer service

MS Office proficiency

Wynne experience

Equipment rental experience

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary Strategic Customer Support Representative (Pump and Power)

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills in a challenging role
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Strategic Customer Support Representative - Pump and Power. The Strategic Customer Support Representative - Pump and Power serves as the first point of contact for many of our customers, whose purpose is to understand the customers’ needs, provide equipment solutions, negotiate and close the deal (rental or sale) and process the customer’s contract. The primary goal of this position is to maximize sales revenue, exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability, and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.

Education or experience that prepares you for success

Min. 2 years of experience in a customer service role required

Knowledge/Skills/Abilities you may rely on

Sales skills and customer service focus

Computer proficiency with MS applications

Wynne experience a plus

Equipment Rental/Emergency Response experience preferred

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Related experience may include

• Customer Service Associate (CSA)
• Customer Service Representative (CSR)
• Leasing Consultant
• Rental Agent
• Sales Clerk
• Account Manager
• Account Representative
• Call Center Representative
• Client Services Representative
• Customer Care Representative (CCR)
• Customer Service Agent
• Customer Service Representative (Customer Service Rep)
• Customer Service Specialist
• Member Services Representative
• Sales Facilitator

Base Pay Range: $17.75 - 23.72 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration

• Climate Control Services
• Industrial Services
• Tools & Equipment
• Oil & Gas Services
• Power & HVAC Services
• Pile Driving Services
• Pump Solutions
• Scaffold Services
• Remediation and Restoration