Strategic Customer Success Manager — EV Charging (Remote)

Blink Charging Inc; Litchfield (NH); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Growth opportunities

Cutting-edge technology work environment

Job summary

Blink Charging Inc is seeking a Customer Success Manager who will own the relationship with customers from the onboarding phase through their entire journey. The role requires exceptional interpersonal skills and the ability to proactively solve complex problems to ensure client satisfaction and loyalty.

The ideal candidate has 3-6+ years of relevant experience, particularly in customer success or account management within the EV charging, energy tech, or SaaS industries. Join Blink and play a crucial part in enhancing the customer experience as we accelerate the adoption of electric vehicles.

Qualifications

• 3-6+ years of Customer Success or Account Management experience.
• Exceptional communication skills for various audience levels.
• Strong analytical mindset, using data to drive decisions.

Responsibilities

• Own the post-sale handoff and be the single point of contact.
• Build proactive relationships with key account stakeholders.
• Lead data-driven Quarterly Service Reviews with clients.

Skills

Customer Success

Account Management

Communication Skills

Analytical Mindset

EV Charging Technology

Tools

Salesforce

HubSpot

Gainsight

Job description

Blink Charging Inc is seeking a Customer Success Manager who will own the relationship with customers from the onboarding phase through their entire journey. The role requires exceptional interpersonal skills and the ability to proactively solve complex problems to ensure client satisfaction and loyalty.

The ideal candidate has 3-6+ years of relevant experience, particularly in customer success or account management within the EV charging, energy tech, or SaaS industries. Join Blink and play a crucial part in enhancing the customer experience as we accelerate the adoption of electric vehicles.