Customer Success Manager

ChargePoint; Campbell (CA); Remote; USD 53,000 - 105,000; Full time

Job summary

ChargePoint is seeking a Customer Success leader for enterprise-level support and services, reporting to the Director of Customer Success. The role focuses on developing delivery strategy, processes, and training, while coordinating between customers and product, sales, and field service teams to maximize value and satisfaction.

Ideal candidates have 3-5 years in customer success or account management, with excellent written and verbal communication, and a Bachelor’s degree preferred.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of experience in sales, account management, or customer success.
• Excellent written skills and exceptional verbal communication.

Responsibilities

• Provide strategic leadership for enterprise-level support and services for company products and services.
• Develop delivery strategy and related processes, escalation procedures, and training.
• Liaise between customers and internal teams to identify opportunities for improvements and cost reductions.
• Select, develop, and evaluate personnel to ensure efficient operation of the function.
• Meet renewal, retention, and growth targets for assigned accounts.

Skills

Strategic leadership

Escalation management

Customer relationship

Cross-functional collaboration

Account management

Communication

Education

Bachelor’s degree

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Director, Customer Success

What You Will Be Doing

Provides strategic leadership and direction for the delivery of enterprise-level support and service activities for company products and services. Develop support delivery strategy and related processes, escalation procedures, and training. Liaises between customers and technical support, product development, sales, and field service to identify opportunities for support delivery improvements, cost reduction, and value-add to the customer/client. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Incumbents who are responsible for managing teams carrying out client relationship management or day-to-day delivery of professional services engagements or outsourced solutions should be matched to Client Relationship Management or Outsourcing Delivery Program Management. Incumbents who are providing strategic leadership for the delivery of pre-sale and/or post-sale support and customer relationship management for multiple phases and aspects of the client relationship, including ordering, pricing, scheduling, and support, should be matched to Customer Service. Employees managing a team who build post-sales relationships with customers to drive and increase adoption and utilization of company products should match in the Sales function to Customer Success.

What You Will Bring to ChargePoint

• Act as a trusted adviser and escalation point
• Advocating internal customer escalations from other departments: Support, Billing, Product, Legal, and Sales
• Responsible for customer satisfaction and working diligently to create promoters and loyal customers willing to purchase additional services, spread positive word of mouth, and act as willing references
• Provide an unequaled customer experience for your accounts and function as the customer advocate and owner of all matters related to your customers
• Perform monthly check-ins with primary accounts
• Create and deliver monthly digital outreach notices to existing customers
• Penetrate accounts and develop a trusted advisor relationship with key customer stakeholders, C-level executives, and executive sponsors.
• Meet renewal, retention, growth, and other account targets
• Identify, communicate, and mitigate account risks
• Be their customer’s advocate and “voice” within ChargePoint
• Successfully triage priorities and effectively adapt to ensure customer value is assured

Requirements

• Bachelor’s degree preferred
• 3-5 years of experience in sales, account management, or customer success
• Excellent written skills
• Exceptional verbal phone communication

Location

US Remote

ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $52,500to $105,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.

Job posting details for Customer Success Manager at ChargePoint in Campbell, CA. Compensation / salary range: $52,500to $105,000. ClimateTechList gathers 9,000+ job openings from over 523 climate tech companies and updates them daily.