Strategic Customer Success Manager

Yoodli AI Roleplays; Seattle (WA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

401k plans

Flexible PTO

Free lunches at the office

Job summary

Yoodli AI Roleplays is seeking a Strategic Customer Success Manager to ensure seamless experiences across the customer journey for enterprise accounts. You will strengthen client relationships, drive satisfaction, and lead adoption and retention while partnering with sales, product, and leadership to unlock growth opportunities.

The role emphasizes strategic thinking, analytics, and automation to improve lifecycle efficiency from onboarding through renewal, with a strong emphasis on measurable

Qualifications

• 5+ years of experience as an enterprise customer success manager.
• Proven track record managing enterprise accounts and driving adoption.
• Experience shaping customer experience strategies for enterprise lifecycles.
• Strong cross-functional collaboration with sales, leadership, and product teams.
• Exceptional verbal and written communication skills.

Responsibilities

• Ensure seamless customer experiences across all stages of the customer journey.
• Build strong customer relationships and maximize satisfaction.
• Drive growth by managing enterprise client accounts and expanding business.
• Collaborate with sales, product, and leadership to deliver customer value.

Skills

Enterprise CS

Account management

Cross-functional collaboration

Communication

CRM proficiency

Analytics

Automation

SaaS knowledge

Tools

CRM tools

Analytics tools

Job description

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.

We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.

Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.

We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.

Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets ( www.yoodli.ai/press ). You can try the platform for free at www.yoodli.ai and learn more about us in this TED Talk .

What you’ll do

As a Strategic Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You’ll bring strong customer relationships, maximize satisfaction, and drive growth by managing enterprise client accounts. Your work will focus on increasing customer satisfaction, NPS, retention/product adoption, and business expansion while collaborating closely with sales, product, and leadership teams.

About you

• 5+ years of experience as an enterprise customer success manager
• Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
• Experience shaping and executing customer experience strategies for enterprise lifecycle stages
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Strong proficiency in customer engagement platforms and CRM tools
• Humility, creativity, and team-first-attitude, with a love for learning
• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
• Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Compensation

• Total compensation is targeted at $150,000 - $170,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• 401k plans
• Flexible PTO, free lunches at the office

What’s in it for you?

• Huge impact opportunity: Build and scale a company from the ground up
• Competitive compensation: Includes a combination of cash base and commission compensation
• Work on a daily basis with the founding team and mentors
• Join a fun, inclusive and highly motivated team culture (and help define it!)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Yoodli AI Roleplays’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.