Strategic Customer Success Manager

Checkr, Inc.; San Francisco (CA); Hybrid; USD 106,000 - 125,000; Full time

Job summary

Checkr, Inc. is seeking a Strategic Customer Success Manager to enhance customer retention and growth. The role involves managing significant client accounts, ensuring they maximize the value of Checkr's solutions. Ideal candidates will have strong communication skills, a customer-focused mindset, and relevant experience in customer success.

Benefits

Learning and development allowance

100% medical, dental, and vision coverage

Up to $25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend

Home office stipend

Qualifications

• 2+ years of client-facing experience in customer success or customer service.
• Experience in SaaS or Human Resources space is a plus.

Responsibilities

• Support tactical account responsibilities including issue tracking and data analysis.
• Collaborate with Account Management to drive successful renewals.
• Oversee multiple customer projects throughout their lifecycle.

Skills

Customer focus

Communication

Attention to detail

Flexibility

Project management

Tools

Salesforce

Google Apps

Job description

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company .

As a Strategic Customer Success Manager at Checkr, you will play a pivotal role in driving customer retention and growth by ensuring that your clients are fully engaged and maximizing the value of the Checkr solution. You will collaborate with a distinguished team of Customer Success Managers who thrive on teamwork, resilience, and continuous improvement. Your focus will be on managing the Strategic book of business, which includes Checkr’s most significant and influential clients.

The Strategic Customer Success team is characterized by its proactive, intuitive, and dynamic approach. We engage with a diverse range of customer profiles, each at different stages of their customer lifecycle. Our informed and organized team is dedicated to fostering strong relationships and driving maximum value for both Checkr and our customers.

What you’ll do:

• Support a diverse range of tactical account responsibilities, including issue tracking and follow-up, data and trend analysis, meeting coordination and management, and business review preparation.
• Develop a comprehensive understanding of your clients to contribute to planned and strategic initiatives.
• Collaborate with the Account Management team to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr's product offerings.
• Serve as the voice of the customer, partnering with cross-functional teams to provide visibility on customer issues and feedback across internal Checkr teams.
• Oversee multiple customer projects throughout their lifecycle, including expansions, implementations, integrations, and enhancements.

What you bring

• 2+ years of client-facing experience in customer success or customer service.
• General knowledge of software applications such as Salesforce, Google Apps, etc.
• A strong customer focus, with a genuine care for your customers and a view of their success as your own.
• Excellent written and verbal communication skills, with the ability to simplify complex topics in a friendly and approachable manner.
• Acute attention to detail to track high-volume tactical program elements across multiple customers.
• Flexibility and the ability to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
• A quick learner who is excited to take on challenging new projects.
• A passion for planning, executing, iterating, winning, and celebrating both individual and collective success.
• Experience in the SaaS or Human Resources space is a plus.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .

The on-target earnings range for this role is $106,000 to $125,000 in San Francisco, CA.

Equal Employment Opportunities at CheckrCheckr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including theSan Francisco’s Fair Chance Ordinance .

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