Strategic Customer Success Manager

C Spire; Ridgeland (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Tuition assistance

Wireless service & device

401k match

Teladoc

WellBeacon wellness program

Talent referrals

Learning paths

Job summary

C Spire in Ridgeland, MS is seeking a Customer Success Manager to proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will act as a trusted advisor, championing customer goals, resolving issues, and strengthening partnerships.

The role offers growth into higher levels based on experience. The position emphasizes managing high-visibility relationships, coordinating with internal teams, and driving opportunities within existing

Qualifications

• At least one year experience in progressively responsible roles related to technical account management.
• Strong leadership, communication, and customer service skills.
• Demonstrated ability to manage multiple priorities and deliver results.

Responsibilities

• Own and manage multiple high-visibility customer relationships.
• Understand customer goals and align IT/Business objectives.
• Coordinate issue resolution with internal teams and stakeholders.
• Serve as single point of contact for customer concerns and updates.
• Drive revenue opportunities within existing accounts and ensure SLAs are met.
• Document processes, configurations, and known issues for accounts.

Skills

Customer relationship management

Technical account management

Leadership

Communication

Customer service

Job description

C Spire in Ridgeland, MS is seeking a Customer Success Manager to proactively own the technical relationship between C Spire Business and post-implementation customer accounts. You will act as a trusted advisor, championing customer goals, resolving issues, and strengthening partnerships.

The role offers growth into higher levels based on experience. The position emphasizes managing high-visibility relationships, coordinating with internal teams, and driving opportunities within existing