Strategic Customer Success Manager

LexisNexis Risk Solutions; Ohio; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company specializing in data solutions is seeking a Strategic Customer Success Manager to join their team. This role is pivotal in nurturing relationships with key clients, ensuring their success and satisfaction with the company's services. You will leverage your experience in account management and collaboration to drive customer value and engagement, all while working with cross-functional teams to enhance client outcomes. Competitive salary and strong benefits await the right candidate.

Benefits

401(k) with match

Wellness platform with incentives

Employee Assistance Programs

Short-and-Long Term Disability Insurance

Health Savings Accounts

Paid leave for volunteering

Qualifications

• Experience in Customer Success or Account Management is required.
• Exceptional presentation and relationship-building skills are key.
• Proven ability to influence stakeholders without authority.

Responsibilities

• Manage strategic accounts and deepen client relationships.
• Understand client goals and develop tailored success plans.
• Identify upsell and cross-sell opportunities.

Skills

Customer Success

Account Management

Communication

Relationship Building

Business Acumen

Tools

Salesforce

Gainsight

Churnzero

Job description

Sales Ops
Strategic Customer Success Manager

• Location: HOME-BASED, Ohio, United States of America
• Contract Type: Regular
• Schedule: 40
• Job ID: R96009

Are you data-driven and customer-centric?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About our Team
Nexis Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About the Role

We’re looking for a highly strategic and relationship-driven Customer Success Manager to join our team. In this role, you’ll manage a small portfolio of our most important clients. These accounts are high-value, high-impact, and require a proactive, consultative approach to ensure their long-term succes s, growth and partnership . As a Strategic CSM, you’ll act as a trusted advisor, owning the post-sale relationship, identifying opportunities for expansion, advocating for client needs internally, and driving value at every stage of the customer journey.

Responsibilities

Own and deepen relationships with a portfolio of strategic accounts

Understand each client’s business goals, KPIs, and how our solution fits into their broader strategy

Lead onboarding, adoption, and expansion efforts tailored to each client’s unique needs

Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering to champion client priorities

Develop and execute success plans, QBRs, and health checks for each account

Identify upsell, cross-sell, and renewal opportunities in partnership with Sales

Proactively mitigate risk and resolve escalations to ensure high satisfaction and retention

Deliver insights, best practices, and industry trends that help clients get the most out of our solutions

Track key metrics such as product usage, NPS, churn, and account health

Requirements

Customer Success, Account Management, or a similar client-facing role experience

Experience managing enterprise or strategic accounts

Exceptional communication, presentation, and relationship-building skills , and experience doing so with C -suite

Strong business acumen and a consultative approach to client interactions

Proven ability to work cross-functionally and influence without authority

Comfortable navigating ambiguity and tailoring approaches for different stakeholders

Experience with CRM tools like Salesforce, Gainsight, Churnzero , or other relevant platforms

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

USA Job Seekers:

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.EEO Know Your Rights.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

USA Job Seekers:

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.EEO Know Your Rights.