Strategic Customer Success Manager

Rockwell Automation; Detroit (MI); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid Time Off

Parental Leave

Flexible Schedule

Job summary

Rockwell Automation in the United States seeks a Customer Success Manager to steward a portfolio of site-based accounts, drive renewal rates, and expand ARR through value realization. You will lead onboarding, adoption, and renewal motions using CRM and data tools, deliver Executive Business Reviews, and collaborate with sales to uncover new contract opportunities.

Travel 10-20%, Bachelor's degree required, US work authorization, and experience in manufacturing or automation preferred.

Qualifications

• Bachelor's degree required.
• US work authorization; no sponsorship.
• Ability to travel 10-20%.

Responsibilities

• Manage ARR targets for contracts and subscriptions within portfolio.
• Lead onboarding, adoption, expansion and renewal motions using CRM and data tools.
• Translate data into customer value to increase service contracts and subscriptions.
• Deliver Executive Business Reviews to main customer contacts.
• Collaborate with sales to identify new contract opportunities.
• Provide feedback to portfolio team to reflect customer needs in offerings.

Skills

Customer success

ARR growth

Travel readiness

Education

Bachelor's degree

Tools

Gainsight

Power BI

Job description

United States of America Ohio (remote)

Wisconsin, United States

Canada Alberta (remote)

Columbus, Ohio, United States

Quebec, Canada

Detroit, Michigan, United States

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Customer Success Manager

As a Customer Success Manager you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report to the Team Lead or Regional Manager and may work remotely with some travel to customers sites.

Your Responsibilities:

You are responsible for the management and Annual Recurring Revenue target (ARR) associated with all contracts and software subscriptions within a portfolio of site-based accounts.

You will lead onboarding, adopt, expand and renewal motions using data and workflow information from customer relationship management and data tools.

You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.

You will deliver Executive Business Review (EBR) to main customer contacts.

You will work with sales and business leads to identify new contract opportunities.

You will provide feedback to the portfolio team to ensure customer feedback is built into service offerings.

The Essentials - You Will Have:

• Bachelor's degree
• US Applicants - Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
• The ability to travel 10-20% of the time

The Preferred - You Might Also Have:

• 2+ years of experience working with customers in a commercial or sales capacity
• Experience increasing annual recurring revenue
• Experience with Gainsight and PowerBI
• Experience working across matrix organization
• Work experience in the manufacturing or automation industry

What We Offer:

USA Benefits;

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

Canada benefits

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA - dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This posting is for an existing vacancy within our organization.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].