Strategic Customer Solutions Specialist

Smurfit Westrock plc; Kentucky; On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401k with company match

Paid vacation time & holidays

Tuition Reimbursement

Job summary

Smurfit Westrock is seeking a Customer Service Specialist to handle phone and email inquiries from existing and potential customers. You will maintain customer accounts, process orders, provide order status updates, and coordinate with sales to identify add-on opportunities.

This on-site role in Dayton, NJ offers daytime hours, a pay range of $26.07–$30/hr, and opportunities for professional development. You should have an AA or equivalent, at least three years in a related field, and strong

Qualifications

• Associate degree (AA) or equivalent from two-year college or technical school preferred.
• Minimum of 3 years of experience in a related field required.
• Experience with project management and meeting specific deadlines in a dynamic environment.
• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
• Confident interpersonal, verbal, and written communication skills with various organizational levels.
• Fluency in English required, verbal and written; bilingual skills preferred.
• Proficient data entry skills and above average knowledge of MS Office products.

Responsibilities

• Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale.
• Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
• Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.
• Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.
• Uses creative problem solving to achieve sales and customer objectives.
• Identify cost saving opportunities for accounts to improve profitability.
• Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment. Provide relevant timelines to ensure on-time delivery.
• Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
• Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required. Reviews costing and invoicing to ensure agreement with signed quotes.

Skills

Analytical skills

Interpersonal communication

Project management

English fluency

Problem solving

Education

AA or equivalent

Tools

MS Office

Job description

Smurfit Westrock is seeking a Customer Service Specialist to handle phone and email inquiries from existing and potential customers. You will maintain customer accounts, process orders, provide order status updates, and coordinate with sales to identify add-on opportunities.

This on-site role in Dayton, NJ offers daytime hours, a pay range of $26.07–$30/hr, and opportunities for professional development. You should have an AA or equivalent, at least three years in a related field, and strong