Customer Solution Strategist

Smurfit Westrock; Dallas (TX); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k with company match

Paid vacation time & holidays

Life Insurance & AD&D

Short- & Long-term Disability

Job summary

Smurfit Westrock is seeking a Customer Service Specialist to handle phone and email inquiries, maintain customer accounts, and process orders for strategic accounts. The role involves communicating order schedules and potential delays to customers and sales staff, and may include add-on sales based on customer needs.

The position is onsite in Fort Worth, Monday–Friday, 8am–5pm, with occasional overtime including weekends.

Qualifications

• Associate degree or equivalent required.
• Minimum 3 years of experience in a related field.
• Knowledge of packaging products or distribution preferred.
• Experience with project management and meeting deadlines in a dynamic environment.
• Proven analytical and problem-solving abilities.
• Excellent verbal and written communication; English fluency; bilingual preferred.
• Proficient data entry and MS Office knowledge.
• AS400 is a plus.
• Available to work on the last day of each month to process month-end closing.
• Occasional travel.
• Heavy RFQ processing.
• Call center environment; headset required.
• Sales support experience is a plus.

Responsibilities

• Receive phone and email inquiries from existing and potential customers.
• Maintain customer accounts, inquiries and orders, including processing product inquiries or samples.
• Communicate order schedules promptly to customers and sales staff; inform about delays when necessary.
• Prepare, enter, and monitor customer orders for strategic accounts.

Skills

Project management

Analytical skills

Communication skills

MS Office proficiency

AS400 familiarity

Bilingual (English/Spanish)

Call center experience

RFQ processing

Data entry

Team collaboration

Education

Associate degree

Tools

AS400

MS Office

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity

The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples. Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite.

Shift: Mon- Fri, 8am - 5pm (occasional overtime including weekends)

Pay: $22 - $29/hr

Location: Fort Worth, TX 76155

What You Need To Succeed

• Associate degree (AA) or equivalent from two-year college or technical school preferred.


• Minimum of 3 years of experience in a related field required. Knowledge of packaging products or distribution preferred.


• Experience with project management and meeting specific deadlines in a dynamic environment.


• Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.


• Confident interpersonal, verbal, and written communication skills with various organizational levels.


• Fluency in English required, verbal and written; bilingual skills preferred.


• Proficient data entry skills and above average knowledge of MS Office products


• AS400 a plus


• Available to work on the last day of each month to process closing of month end.


• Occasional Travel


• Heavy RFQ processing


• Call center environment, will need to wear airpods or headset


• Sales Support experience a huge plus

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence


• Comprehensive training with numerous learning and development opportunities


• An attractive salary reflecting skills, competencies, and potential.


• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

Benefits

• Medical, Dental and Vision Benefits


• 401k with company match


• Paid vacation time & holidays


• Life Insurance & AD&D


• Short- & Long-term Disability Insurance


• Tuition Reimbursement.

#WorkWithSmurfitWestrock #Packaging Solutions

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.