Strategic Customer & Sales Support Specialist

Simplot; Boise (ID); On-site; USD 52,000 - 78,000; Full time

Job summary

Simplot Boise is seeking a Customer and Sales Service Specialist to support customer needs, manage orders, and optimize pricing and inventory processes. You will interact with customers via phone, email, and chat, applying strong product knowledge to drive satisfaction and sales opportunities.

The role emphasizes collaboration with sales teams, brokers, and production planning, plus ongoing training and policy documentation to improve service quality.

Qualifications

• Bachelor’s degree (B.A. or B.S.) from 4 year college or university.
• 1+ years related experience and/or training.

Responsibilities

• Cultivates productive customer interactions with urgency and positive action.
• Serve as SME for order lifecycle, inventory, risk reports, stock, substitutions, pricing errors and resolution.
• Coordinate with CSS Associates to ensure orders from customers, brokers, and sales area managers reach shipments.
• Document customer information in Salesforce for proactive case management.
• Communicate clearly in internal and external communications.
• Assist in training team members and documenting processes.

Skills

Customer service

Communication

Negotiation

Problem solving

Education

Bachelor's degree

Tools

JDE

BRIO

Microsoft Office

Job description

Simplot Boise is seeking a Customer and Sales Service Specialist to support customer needs, manage orders, and optimize pricing and inventory processes. You will interact with customers via phone, email, and chat, applying strong product knowledge to drive satisfaction and sales opportunities.

The role emphasizes collaboration with sales teams, brokers, and production planning, plus ongoing training and policy documentation to improve service quality.