Strategic Customer Development Manager

Future Form Manufacturing; Sparks (NV); On-site; USD 86,000 - 105,000; Full time

Job summary

Future Form Manufacturing in Sparks, NV is seeking a Strategic Customer Development Manager. You will drive growth by developing strategic customers, acquiring new clients, and expanding current relationships.

You will lead complex quotes, coordinate cross-functional teams, and negotiate contracts to align with our capabilities and delivery requirements. The role requires strong communication, a proven record in B2B sales, and a willingness to travel to client sites and industry events.

Qualifications

• Significant progressive B2B sales or strategic account experience.
• Proven ability to develop a qualified pipeline and close opportunities.
• Experience with complex quotes, negotiations, and cross-functional collaboration.
• Strong communication, networking, and relationship-building skills with senior customers.
• Willingness to travel as required.

Responsibilities

• Drive profitable revenue growth through strategic customer development and new acquisition.
• Build and maintain high-level customer relationships and lead complex sales opportunities.
• Coordinate quoting, negotiations, and cross-functional collaboration with Engineering, Estimating, Planning, Manufacturing, Supply Chain, and leadership.
• Ensure opportunities align with capacity, delivery requirements, and business objectives.
• Represent FFM professionally with customers and industry partners.

Skills

B2B sales experience

Strategic account management

Sales pipeline development

Customer relationship building

Negotiation and presentation

CRM proficiency

Travel willingness

Education

Bachelor's degree in business/Marketing/Engineering or related field

Job description

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Strategic Customer Development Manager

SUPPLY CHAIN Regular Full Time Professional Sparks, NV, US

3 days ago Requisition ID: 1230

Salary: $95,000.00 Annually

JOB TITLE: Strategic Customer Development Manager

PRIMARY RESPONSIBILITY: Drive profitable revenue growth through strategic customer development, new customer acquisition, and expansion of existing customer relationships. Build and maintain high-level customer relationships; lead complex sales opportunities, quoting coordination, and commercial negotiations; and work cross-functionally with Engineering, Estimating, Planning, Manufacturing, Supply Chain, and company leadership to ensure opportunities align with FFM’s technical capabilities, available capacity, delivery requirements, and business objectives.

CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

• Help each other succeed
• Communicate clearly and directly, listen well
• Encourage teammates
• Blameless problem solving

HONESTY AND INTEGRITY

• Honor your commitments
• Do the right thing
• Consistent in your attitudes and actions

LEAN

• Improve processes
• Open to new ideas
• Share information, and teach
• Expose issues

NUMBERS FOCUSED

• Deliver results
• Analyze data for improvement
• Take ownership and accountability
• Work smarter, not harder

EXCELLENCE

• Exhibit passion in serving customers
• Contribute solutions
• Sense of urgency
• Be the best at what you do
• Seek knowledge

FUN

• Be positive
• Celebrate achievements
• Don’t take yourself too seriously

CHARACTERISTIC DUTIES:

Strategic Business Development and Networking

• Identify, develop, pursue, and close new business opportunities in the data center, technology infrastructure, and other markets aligned with FFM’s strategic vision.
• Build and maintain a pipeline of qualified opportunities through executive-level networking, industry events, trade shows, referrals, customer visits, and targeted prospecting.
• Develop trusted relationships with customer decisionmakers and lead high-level conversations regarding customer needs, future programs, forecasts, growth plans, and commercial opportunities.
• Represent FFM professionally with customers, industry partners, and prospective customers to strengthen the company’s reputation and market presence.
• Lead opportunities from initial contact through qualification, proposal, negotiation, and contract execution; pursue agreed-upon sales goals and milestones.

Strategic Customer Relationships

• Develop and maintain strong relationships with key and strategic customers to grow business, strengthen retention, and identify future opportunities.
• Serve as a primary point of contact for important commercial discussions and coordinate internal responses to customer needs, concerns, and escalations.
• Conduct business reviews with strategic customers to understand performance, future demand, forecasts, and opportunities for improvement or expansion.
• Communicate the voice of the customer to FFM leadership and relevant departments, including emerging needs, market trends, competitive dynamics, and customer expectations.
• Maintain accurate and timely customer, opportunity, activity, and forecast information in the company’s CRM.

Quoting, Pricing, and Commercial Agreements

• Coordinate complex and strategic quotes with Estimating, Engineering, Manufacturing, Planning, and Supply Chain to ensure proposals are complete, accurate, and aligned with FFM’s capabilities.
• Review quote packages and commercial assumptions for completeness and consistency, identifying discrepancies, missing information, scope gaps, drawing or revision conflicts, and potential cost or schedule risks for resolution by the responsible team.
• Work with appropriate internal stakeholders to evaluate pricing, margins, tooling, material costs, engineering changes, expedite requests, cancellation terms, and other commercial considerations.
• Lead or support customer negotiations and the development of long-term agreements, including pricing structures, forecast and volume expectations, lead times, capacity assumptions, and other contractual terms.
• Escalate nonstandard terms, pricing exceptions, margin risks, and significant commercial commitments through established approval processes.

Engineering, Capacity, and Operational Alignment

• Coordinate cross-functional reviews of customer drawings, specifications, revisions, tolerances, quantities, and other requirements to identify errors, inconsistencies, or questions before quote submission or acceptance of business.
• Partner with Engineering to ensure technical questions and potential drawing or specification issues are reviewed and resolved by the appropriate technical owners.
• Work with Manufacturing, Planning, and Supply Chain to understand available labor, equipment, tooling, material, lead-time, and production capacity when evaluating new opportunities and customer commitments.
• Help assess whether proposed business fits FFM’s capabilities, capacity, delivery expectations, and strategic priorities; communicate risks and trade-offs to leadership before commitments are made.
• Coordinate with internal teams on customer changes, schedule challenges, delivery recovery plans, and other issues affecting customer commitments.

Planning, Reporting, and Continuous Improvement

• Maintain visibility to the sales pipeline, quote activity, opportunity status, expected revenue, customer forecasts, and anticipated program timing.
• Provide regular updates to the President and relevant leaders on major opportunities, customer developments, risks, competitive activity, and recommended actions.
• Use sales, quoting, customer, and market information to identify trends, improve processes, and support informed business decisions.
• Monitor developments in the data center, technology infrastructure, and precision fabrication markets to identify opportunities aligned with FFM’s growth objectives.
• Participate actively and positively in Lean activities and support continuous improvement in customer development and commercial processes.

General

• Willing to work overtime when needed.
• Maintain applicable responsibilities of the ISO 9001 system in accordance with the requirements defined in the Quality Manual and procedure-level documentation.
• Assist other team members as required.
• Perform other duties as assigned.

REPORTS TO: Chief Supply Chain Officer

WORKS WITH: Future Form team members, customers, vendors, industry partners, and prospective customers, including cross-functional collaboration with Sales Administration, Engineering, Estimating, Planning, Manufacturing, Supply Chain, Finance, and company leadership.

SAFETY REQUIREMENTS OF POSITION:

Follow all OSHA safety regulations and those set by Future Form Manufacturing

REQUIREMENTS OF POSITION:

• Significant progressive B2B sales, business development, or strategic account experience, preferably in a complex manufacturing, fabrication, or industrial environment.
• Demonstrated success developing new customer relationships, building a qualified opportunity pipeline, and converting opportunities into profitable business.
• Experience managing complex sales cycles involving detailed quotes, technical requirements, long lead times, and commercial negotiations.
• Strong customer-facing communication, networking, negotiation, presentation, and relationship-building skills, including the ability to engage with senior customer decisionmakers.
• Ability to review commercial and technical quote information carefully, identify inconsistencies or potential risks, and coordinate resolution with subject-matter experts.
• Ability to work collaboratively across Engineering, Estimating, Planning, Manufacturing, Supply Chain, and leadership to assess feasibility and capacity before making commitments.
• Strong analytical, organizational, follow-through, and problem-solving skills; ability to use CRM systems and sales reporting tools.
• Ability to travel as required for customer visits, industry events, and business development activities.

Beneficial

• Experience in precision sheet metal fabrication, contract manufacturing, or related industrial manufacturing sales.
• Existing relationships in the data center, hyperscale, colocation, critical infrastructure, technology infrastructure, or general contractor markets.
• Experience negotiating long-term customer agreements and coordinating pricing, forecasts, capacity, and delivery expectations.
• Bachelor's degree in business, Marketing, Engineering, or a related field; equivalent experience considered

PHYSICAL REQUIREMENTS OF POSITION:

Primarily office-based with regular visits to the manufacturing floor and travel to customer sites, trade shows, and industry events. Must be able to sit and stand for extended periods and occasionally lift materials up to 25 pounds. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids).

Working Environment: Office environment with regular exposure to the shop floor (moderate noise, dust, heat, cold) and travel to customer sites Office environment; low noise level.

This position will require drug testing per company policy.