Strategic Customer Change & Communications Lead

Dun & Bradstreet, Inc.; Northern (KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Education assistance

Volunteer days

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet, Inc. seeks a Customer Change Management & Communications Manager to drive the intake, assessment, and communication of customer-facing changes across global teams.

You will govern a centralized change funnel and ensure material changes are properly assessed and communicated through the right channels. Partner with Success, Sales, Product, Legal, Marketing, and Client Learning teams to standardize enablement content, escalation paths, and customer-facing playbooks, delivering

Qualifications

• Bachelor's degree in Communications, Business, Marketing, Change Management, Organizational Development, or related.
• 5+ years in customer communications, change management, program management, or related roles.

Responsibilities

• Define and govern intake, assessment, and communication of customer-facing change initiatives.
• Build strategic enablement plans and training for customer-facing teams.
• Translate complex product/ data changes into clear customer narratives.
• Establish change intake and funnel framework with readiness checkpoints.

Skills

Change management

Program management

Cross-functional collaboration

Written & verbal communication

CRM platforms

Education

Bachelor's degree in Communications/Business/Marketing/Change Management

Tools

Salesforce

Gainsight

Marketo

Journey Orchestrator

Job description

Dun & Bradstreet, Inc. seeks a Customer Change Management & Communications Manager to drive the intake, assessment, and communication of customer-facing changes across global teams.

You will govern a centralized change funnel and ensure material changes are properly assessed and communicated through the right channels. Partner with Success, Sales, Product, Legal, Marketing, and Client Learning teams to standardize enablement content, escalation paths, and customer-facing playbooks, delivering