Strategic CSM – Nonprofit & Enterprise Accounts

Bonterra; Clayton (NC); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Flexible PTO

Job summary

Bonterra is hiring a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will own renewal forecasts, manage account plans, and lead adoption meetings to optimize product usage and outcomes, ensuring strong executive alignment and measurable success.

You will collaborate with Product, Sales, and Support to deliver a unified customer experience, promote Bonterra resources, and strengthen relationships across multiple levels.

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles with strategic focus.
• Ability to own a book of business independently with sound judgment.

Responsibilities

• Own a retention target and forecast renewal likelihood.
• Lead renewal account plans for Critical Path accounts.
• Run Adoption Meetings to track usage and progress against success plans.
• Conduct Executive Business Reviews (EBRs) with stakeholders.
• Document and report outcomes linking product usage to customer goals.
• Articulate value to justify budget and expand usage.
• Monitor health trends and mitigate at-risk accounts.

Skills

Customer success

Account management

Renewal forecasting

Analytical mindset

Cross-functional collaboration

Executive communication

Travel readiness

Job description

Bonterra is hiring a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will own renewal forecasts, manage account plans, and lead adoption meetings to optimize product usage and outcomes, ensuring strong executive alignment and measurable success.

You will collaborate with Product, Sales, and Support to deliver a unified customer experience, promote Bonterra resources, and strengthen relationships across multiple levels.