Lead CSM, Premier Public Sector & AI Adoption

Relativity; Utah; Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Lead Customer Success Manager to drive Premier Tier account outcomes and lead AI adoption strategies. The role requires strategic leadership across complex, multi-stakeholder relationships and governance of ROI-focused reviews with C-suite clients.

You will mentor the CSM team, shape adoption playbooks, and collaborate with Sales and Product to ensure aligned account growth while maintaining executive credibility.

Qualifications

• Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance-regulated environment.

Responsibilities

• Own Premier-Tier Customer Outcomes: orchestrate the PSP catalogue, coordinate the account team, and own the customer’s overall success program quality.
• Own customer health; make building the renewal business case a daily motion.
• Lead ROI Summaries, benchmarking reports, and executive-level Business Reviews that quantify impact and connect to customer C-suite priorities.
• Build VO champion relationships; deliver referenceable outcomes that Marketing and Sales leverage.

Skills

Account Management

Collaboration

Communication

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Team Leadership

Job description

Relativity is seeking a Lead Customer Success Manager to drive Premier Tier account outcomes and lead AI adoption strategies. The role requires strategic leadership across complex, multi-stakeholder relationships and governance of ROI-focused reviews with C-suite clients.

You will mentor the CSM team, shape adoption playbooks, and collaborate with Sales and Product to ensure aligned account growth while maintaining executive credibility.