Strategic CSM – Growth & Retention Leader

Onetrust; New York (NY); Hybrid; USD 104,325 - 156,488; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

Equity RSUs

Annual performance bonus opportunities

Paid parental leave

Career development

Job summary

OneTrust is seeking a Senior Customer Success Manager in New York to manage a portfolio of strategic customers from onboarding to renewal. You will act as a trusted advisor, driving revenue retention and growth through adoption, alignment with product, and cross-functional collaboration with Sales, Product, Engineering, and Consulting teams.

You will lead executive business reviews, identify expansion opportunities, and ensure customers derive maximum value from the OneTrust platform.

Qualifications

• BA/BS in a relevant subject is required.
• 5-7 years in a client-facing role within a CSM, professional services, or technical consulting role.
• Experience implementing SaaS solutions with an enthusiasm for technology.
• Experience using SFDC, Gainsight and other CS Technology applications.
• An ambitious person who takes the initiative to get things done in a high-growth environment.
• Ability to build relationships with key customer stakeholders at all levels, including C-suite level.

Responsibilities

• Establish relationships with customer stakeholders to become a strategic advisor throughout the customer lifecycle.
• Act as the primary contact and sherpa to help your customers navigate OneTrust; collaborate cross-departmentally to provide product expertise.
• Accelerate customer solutions through knowledge of their business and best practice guidance.
• Deliver proactive communication and manage mission-critical escalations.
• Align customer roadmap with our product roadmap and advocate for customer feature requests.
• Deliver business reviews to communicate strategically with customers and their executive teams to ensure we are delivering on business objectives.

Skills

Client-facing experience

SaaS experience

SFDC

Gainsight

Executive stakeholder management

Strong communication

Education

BA/BS in a relevant subject

Tools

SFDC

Gainsight

Job description

OneTrust is seeking a Senior Customer Success Manager in New York to manage a portfolio of strategic customers from onboarding to renewal. You will act as a trusted advisor, driving revenue retention and growth through adoption, alignment with product, and cross-functional collaboration with Sales, Product, Engineering, and Consulting teams.

You will lead executive business reviews, identify expansion opportunities, and ensure customers derive maximum value from the OneTrust platform.